Assist in providing first-line technical support to internal users via phone, email, and in-person Learn to diagnose and resolve basic hardware, software, and network issues across Windows, macOS, and mobile platforms Help install, configure, and maintain desktops, laptops, printers, and other peripherals Support user account setup and permissions in Microsoft 365 and Active Directory Participate in monitoring More ❯
support to users via phone, email, and remote tools like ISL Managing user accounts, resetting passwords, and configuring MFA in Microsoft 365 Installing, updating, and troubleshooting software on Windows, macOS, iOS, and Android Monitoring systems using tools like N-Able and NinjaOne and ensuring SLAs are met Setting up and maintaining hardware including networks, VoIP systems, and end-user More ❯
offering our customers technical IT support and services. customers. Role Key Responsibilities: First-line support via phone, email, or ticketing system Troubleshoot hardware/software issues (PCs, printers, Windows, macOS, Microsoft 365) Manage user accounts, passwords, and security groups (Active Directory, Microsoft 365) Log support actions and contribute to knowledge base Assist with hardware/software setup and deployment More ❯
skills and work alongside experienced staff. Role Provide first-line support for IT-related issues, addressing user queries and troubleshooting problems effectively Maintain and manage operating systems including Windows, MacOS, and VMWare environments Configure and support VPN connections for remote users, ensuring secure access to company resources Utilise ServiceNow and Remedy for incident management, tracking issues from More ❯
