assess, and report on all tickets against defined Incident and Request Management KPIs, ensuring that appropriate action is taken to progress tickets where required Proactive identification of recurring faults, and ensuring a complete resolution is put in place to prevent further incidents, following the problem management process Windows OS More ❯
environment while working towards a recognised qualification. Role IT support levels 1st line 2nd line 3rd line Disaster recovery and prevention Network security & installation Proactivemonitoring on critical servers IT health checks and optimisation Online and automated backups Antivirus protection and solutions Sophos Workstations and printer repairs Internet More ❯
Bradford, West Yorkshire, Yorkshire, United Kingdom
Baltic Apprenticeships
standard operating procedures, network diagrams, and troubleshooting guides. Generate and deliver internal and external training materials. Maintain and update internal systems, including ticketing and monitoring platforms. Support adherence to industry regulatory standards and company policies. Occasionally travel to customer sites or business points of presence within the UK. Full … the exciting world of technology and launch a rewarding career in networking. Youll get hands-on experience in all areas of network engineering, from monitoring systems to configuring hardware and supporting customers. As part of your apprenticeship programme you will also have the opportunity to complete specially selected Be More ❯
