2 of 2 Apprenticeship Remote Desktop Jobs in England

essential. Responsibilities: Logging, prioritisation and escalation of IT issues and requests within our Jira CMS. Resolution of all support issues and requests via telephone, Remote Desktop, or desk side assistance. Develop and maintain good working relationships with key stakeholders, internal users, and suppliers. Assist the IT Operations & Security ...

provide end-user technical support via email, telephone, remote desktop and on-site. To also assist the other members of the IT team in day-to-day tasks and provide input to meetings and resolution of issues. The individual is required to be customer service-focused with excellent … under own initiative and as part of a team to troubleshoot IT issues through our helpdesk system and directly with employees Proactive server and desktop monitoring Daily network monitoring Daily backup monitoring Server support and maintenance task management Server/Desktop OS and hardware installation Provide ...