1 of 1 Apprenticeship Remote Monitoring and Management Jobs in England

You will be working alongside the team of currently, 9 support staff. Taking support tickets from customers, communicating with the users, listening, and resolving their issues by remote access via their RMM and ticketing system. Role As part of the technical support team, you will work alongside colleagues responding to IT incidents reporting by our customers. This is a customer … facing role and no two days are the same. The IT support desk is a busy and fast paced environment and ideal for any person looking to start their career in IT. Reported IT incidents can cover software, hardware, network and cloud technologies. The main duties of the role consist of: Managing calls and liaising with customers and suppliers Recording … all their requests in the internal tracking system Handling incidents reported by users and when needed addressing them or escalating within the department Following up incident solving and updating documentation Informing users through alerts and communication Remote installation of Computer and network hardware and software Assist with day to day running of the department Setting up of technical equipment and More ❯