2 of 2 Apprenticeship Remote Monitoring and Management Jobs in England

Line IT Support Technician serves as the initial point of contact for clients, providing technical assistance and resolving basic IT issues. This role is critical for maintaining smooth IT operations and ensuring customer satisfaction. Role Key Responsibilities: Helpdesk Support: Handle incoming tickets via phone and email, providing effective solutions … customer issues. Escalate unresolved issues to Tier 2 support when necessary. Monitoring & Maintenance: Monitor cloud and onsite backups, ensuring successful completion and resolving errors. Oversee RMM (Remote Monitoring and Management) tools to confirm patch installations and troubleshoot failures. Check SentinelOne EDR for threats and escalate any alerts. System Administration: Basic ...

Join the Boom IT Team and launch your career in IT! Boom IT is a friendly and professional IT support provider based in Pontefract, trusted by businesses across Yorkshire for reliable and hassle free technology support. The company prides itself on delivering personal and proactive IT solutions, from … support and Microsoft 365 management to broadband, VoIP, hardware supply and secure web hosting. Boom IT is currently looking for an enthusiastic Apprentice who is eager to learn, ready to work hard, and passionate about building practical IT skills. No prior experience is required, just a positive attitude and ...