14 of 14 Apprenticeship SLA Jobs in England

records of support interactions. Develop a thorough understanding of all product documentation and processes to effectively support stakeholders and minimise response times. Provide timely solutions in line with internal SLA’s and business goals. Identify recurring issues and suggest improvements to the products, processes or documentation. Maintain up-to-date documentation of recurring issues, fixes and workflows to support consistent More ❯

installation under supervision Support the implementation of multi-factor authentication and group policy application while following internal procedures Accurately log support requests using Autotask and escalate issues according to SLA requirements and technical complexity Communicate with users via phone, email, messaging, and video calls, delivering clear and professional customer service Use internal documentation and knowledge bases to perform basic troubleshooting More ❯

using the internal ticketing system. Take customer calls, raise and update support tickets and ensure timely resolution. Liaise directly with users to understand and explain technical issues clearly. Maintain SLA compliance and ensure high levels of customer satisfaction. Contribute to documentation and internal knowledge sharing. Full training and support will be provided by your workplace mentor and from the Baltic More ❯

installation under supervision. Support the implementation of multi-factor authentication and group policy application while following internal procedures. Accurately log support requests using Autotask and escalate issues according to SLA requirements and technical complexity Communicate with users via phone, email, messaging, and video calls, delivering clear and professional customer service. Use internal documentation and knowledge bases to perform basic troubleshooting More ❯

core values, working in line with ‘best practice’ ensuring compliance to relevant policies. To maintain confidentiality and discretion. Provide first line analysis of all IT issues and ensure that SLA’s are met. Keep customers informed of the status and progress of tasks and update tickets. Ensure the customer is satisfied with the final resolution by placing a confirmation call. More ❯

phone and ticketing system. Troubleshoot basic hardware, software, network, and account issues. Log, prioritise, and update tickets in the service desk system. Escalate complex incidents to senior engineers within SLA timeframes. Assist with hardware/software setup, Office 365, Active Directory, and VPN support. Monitor systems and report issues to senior staff. Collaborate with Tier 1 & 2 teams and maintain More ❯

Manager/IT Director in other associated tasks where required. Providing in-class and walk-in technical support for teaching staff and pupils. Responding to support tickets within set SLA response times. Provision of ICT facilities for external visitors and events. Supporting the IT Service Manager in providing support & training to users. Assist and provide cover for the Theatre Technician More ❯

setup. Support IT projects with a focus on security and maintenance. Provide first-line support via phone, email, messaging, and remote tools. Log and escalate IT issues, helping meet SLA targets. Install and configure hardware (laptops, desktops, peripherals). Set up and support software including Microsoft 365 and bespoke apps. Perform updates and system upgrades using Microsoft Intune. Help resolve More ❯

Glue, Halo PSA) to log support cases and maintain audit trails Learn to interpret technical documentation such as knowledge base articles, vendor specs, and network diagrams Contribute to meeting SLA targets, including a 15-minute response time Participate in the implementation of security measures such as MFA, antivirus configuration, group policies, and encryption Gain exposure to and support the rollout More ❯

on the appropriate customer ticket To account for at least 6 hours per day via the ticketing system. As part of a team, work on all tickets according to SLA events and priority. Proactively communicate with the customer by phone and via the ticket during the life cycle of the support fault or request. Follow and adhere to all of More ❯

operative, you’ll be responsible for all aspects of equipment coming in, tidiness of working environment, stock control and pick, pack and dispatch of equipment in line with customer SLA’s as well as the set-up and configuration surrounding IT technology and digital products. Role Ensuring all goods are picked from dispatch according to the picking procedure and orders … street brands Loading EPOS menus and data integrity from a digital perspective Ensure all terminals/consignments are loaded correctly and on time, ready for courier collection and within SLA Adding customer-specific digital logos into payment terminals in line with their brand Ensure the warehouse is tidy and the equipment received is scanned in on receipt Ensure you are More ❯

Fourteen IP is a specialist Voice and Data Solutions provider focused on providing service, support, and solutions for the Hospitality industry right across the UK, Europe, Middle East, and Africa. They work with best-of-breed partners such as HP More ❯

Are you an aspiring IT Network Technician looking to start your career with a well-established and evolving company? Fourteen IP are specialist Voice and Data Solutions providers focused on providing service, support, and solutions for the Hospitality industry right More ❯

Are you ready to kick-start your career as an IT apprentice? Clever IT, a leading managed service provider based in Horwich, is offering a fantastic opportunity to become an integral part of their growing team. Prided on the fact More ❯