5 of 5 Apprenticeship SLA Jobs in England

with scope to work on-site. Role General duties will include: Resolving customer issues via a ticketing system, phone and email Working to Service Level Agreement Working with network devices such as routers, firewalls and switche Windows Server troubleshooting including 2012/2016/2019 versions Windows endpoint troubleshooting including ...

agendas, recording actions, and monitoring progress. Promote positive working relationships, inclusion, and effective teamwork. Assist in monitoring key performance indicators, service standards, and operational SLA/KPI targets. Help prepare reports, dashboards, and presentations for management meetings. Contribute ideas for improving processes, efficiency, customer experience, and ways of working. Training ...

team with client projects, team activities and business operation opportunities. Role Ensure all incoming telephone calls/queries and emails are managed to client SLA standards Review enquiries and deal with a range of issues including login issues/web guidance/transaction queries/invoice queries/authorisation requests. ...

Launch your IT support career with Concero! Earn while you learn, solve real-world technical issues and help schools use technology with confidence. Role Monitor your customer portfolio and respond to incidents logged by the ...

Launch your IT support career with Concero! Earn while you learn, solve real-world technical issues and help schools use technology with confidence. Role Monitor your customer portfolio and respond to incidents logged by the ...