9 of 9 Apprenticeship SLA Jobs in England

levels, ensuring issues are understood, expectations are managed, and regular updates are provided throughout the lifecycle of a ticket Prioritise workload effectively to meet SLA targets, ensuring timely response and resolution in line with agreed service levels Maintain accurate and detailed ticket notes to support transparency, handovers, and audit requirements ...

Delivering first line support Acting as the first point of contact for customers Demonstrating the ability to troubleshoot and resolve support issues within agreed SLA Providing regular, clear communication to customers Diagnosing and resolving incidents to the customer’s satisfaction A strong desire and focus on continued improvements and personal ...

alerts and automated system monitoring Ensure that all systems and services are proactively maintained, monitored and supported to ensure that we are meeting set SLA's Monitor the Service Desk email inbox to respond to support calls logged via email Answer telephone and complete support issues from initial contact ...

date inventory of ICT hardware. Responsible for ensuring that support incidents, problems, and requests for change are recorded according to the team’s SLA: o Maintain (and configure when necessary) systems such as: o External web systems (room booker, kerboodle, etc.). o Wireless network. o Anti virus software. ...

core product and service areas to ensure fault calls are responded to and rectified in an efficient and timely manner, within given SLA’s as required and proud to report satisfactory customer communications. You will also: Provide 1st Line diagnosis and resolution, maintaining a high level of 1st time fixes ...

friendly and supportive office environment, where innovation and ideas are welcome. Role Respond to customer calls and tickets daily, resolving them within SLA and keeping the customer continually updated. Escalate business critical issues without delay Create your own tickets from customer calls, or claim tickets raised by clients, and work ...

system Taking ownership for the PPM schedule & reactive maintenance jobs To ensure all tasks are completed in line with the associate KPI’s/SLA’s To ensure 100% portal compliance in line with individual client’s requirements To ensure engineer/service reports are completed Tracking jobs progress against ...

procurement records in line with our data protection and information security policies Producing regular reports or summaries, for example on order volumes or SLA performance Contributing to team meetings with insights and process improvement ideas, and taking the minutes Carrying out general administrative tasks that keep daily operations running smoothly ...

Launch your IT support career with Concero! Earn while you learn, solve real-world technical issues and help schools use technology with confidence. Role Monitor your customer portfolio and respond to incidents logged by the ...