SLA Jobs in England

Service Level Agreement (SLA)
UK > England

The following table provides summary statistics for permanent job vacancies advertised in England with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 19 April 2024 with a comparison to the same period in the previous 2 years.

6 months to
19 Apr 2024
Same period 2023 Same period 2022
Rank 135 151 185
Rank change year-on-year +16 +34 +16
Permanent jobs citing SLA 1,785 2,367 2,808
As % of all permanent jobs advertised in England 2.12% 2.49% 2.16%
As % of the Quality Assurance & Compliance category 15.13% 12.59% 13.22%
Number of salaries quoted 1,395 1,516 1,991
10th Percentile £23,600 £25,000 £23,750
25th Percentile £25,500 £29,400 £27,500
Median annual salary (50th Percentile) £32,500 £39,475 £38,000
Median % change year-on-year -17.67% +3.88% -6.17%
75th Percentile £50,000 £55,000 £53,750
90th Percentile £67,500 £72,500 £70,000
UK median annual salary £32,500 £39,475 £38,000
% change year-on-year -17.67% +3.88% -6.01%

All Quality Assurance and Compliance Skills
England

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in England with a requirement for quality assurance or compliance skills.

Permanent vacancies with a requirement for quality assurance or compliance skills 11,800 18,795 21,234
As % of all permanent jobs advertised in England 14.02% 19.80% 16.32%
Number of salaries quoted 8,402 8,503 11,802
10th Percentile £27,300 £32,000 £31,250
25th Percentile £36,250 £42,555 £41,250
Median annual salary (50th Percentile) £52,500 £57,500 £55,000
Median % change year-on-year -8.70% +4.55% -
75th Percentile £71,000 £77,500 £73,750
90th Percentile £90,000 £95,000 £90,000
UK median annual salary £52,500 £57,500 £55,000
% change year-on-year -8.70% +4.55% +3.77%

SLA
Job Vacancy Trend in England

Job postings citing SLA as a proportion of all IT jobs advertised in England.

Job vacancy trend for SLA in England

SLA
Salary Trend in England

3-month moving average salary quoted in jobs citing SLA in England.

Salary trend for SLA in England

SLA
Salary Histogram in England

Salary distribution for jobs citing SLA in England over the 6 months to 19 April 2024.

Salary histogram for SLA in England

SLA
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the England region over the 6 months to 19 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East -2 459 £29,850 -18.22% 84
London +30 423 £43,000 -9.47% 110
North of England +1 351 £32,500 -13.33% 99
Midlands -17 252 £28,119 -25.02% 62
West Midlands 0 175 £28,119 -25.02% 42
North West -5 168 £29,500 -34.44% 59
South West -3 164 £37,500 +7.14% 35
Yorkshire +26 142 £35,000 +9.03% 31
East of England -28 134 £28,250 -31.52% 30
East Midlands -31 77 £28,500 -8.06% 20
North East -7 41 £35,000 -2.78% 9
SLA
UK

SLA
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 196 (10.98%) Microsoft Exchange
2 86 (4.82%) SharePoint
3 37 (2.07%) WebLogic
4 15 (0.84%) Oracle Service Bus
5 12 (0.67%) IIS
6 9 (0.50%) CMS
7 6 (0.34%) Confluence
8 5 (0.28%) JBoss
9 3 (0.17%) Apache Spark
9 3 (0.17%) IBM Notes
9 3 (0.17%) Moodle
9 3 (0.17%) WordPress
10 2 (0.11%) Exchange Server 2013
10 2 (0.11%) SharePoint Server
11 1 (0.056%) Exchange Server 2007
11 1 (0.056%) Exchange Server 2010
11 1 (0.056%) OpenEdge
11 1 (0.056%) OpenStack
11 1 (0.056%) Skype for Business
11 1 (0.056%) WebSphere
Applications
1 320 (17.93%) Microsoft Office
2 79 (4.43%) Microsoft Excel
3 24 (1.34%) Microsoft PowerPoint
4 21 (1.18%) MS Visio
5 12 (0.67%) Spreadsheet
6 6 (0.34%) Microsoft Project
7 4 (0.22%) Adobe Creative Suite
8 2 (0.11%) Trello
9 1 (0.056%) 1Password
Business Applications
1 42 (2.35%) Salesforce CRM
2 20 (1.12%) Remedy ITSM
3 18 (1.01%) SAP S/4HANA
4 17 (0.95%) SAP Oil and Gas
5 13 (0.73%) Infor SunSystems
5 13 (0.73%) iTrent
6 8 (0.45%) Adaptiv
7 5 (0.28%) Fidessa
7 5 (0.28%) Temenos T24
8 4 (0.22%) Endur
8 4 (0.22%) Workday HCM
9 3 (0.17%) assyst
9 3 (0.17%) Dynamics CRM
9 3 (0.17%) Oracle ERP
10 2 (0.11%) Elite 3E
10 2 (0.11%) Unit4 Business World
11 1 (0.056%) Carpe Diem
11 1 (0.056%) Oracle EBS
11 1 (0.056%) SAP SD
11 1 (0.056%) SAP WM
Cloud Services
1 492 (27.56%) Microsoft 365
2 282 (15.80%) Azure
3 164 (9.19%) SaaS
4 71 (3.98%) AWS
5 55 (3.08%) Entra ID
6 33 (1.85%) Power Platform
7 29 (1.62%) Mimecast
8 27 (1.51%) OneDrive
9 25 (1.40%) Power Automate
10 23 (1.29%) Cloud Computing
11 22 (1.23%) Dynamics 365
12 20 (1.12%) GCP
12 20 (1.12%) Snowflake
13 16 (0.90%) IaaS
14 15 (0.84%) Azure DevOps
15 13 (0.73%) Google Workspace
15 13 (0.73%) PowerApps
16 11 (0.62%) PaaS
17 9 (0.50%) Amazon CloudWatch
18 5 (0.28%) Azure ExpressRoute
Communications & Networking
1 175 (9.80%) Firewall
2 126 (7.06%) DNS
3 125 (7.00%) VPN
4 110 (6.16%) DHCP
5 105 (5.88%) LAN
6 91 (5.10%) WAN
7 85 (4.76%) TCP/IP
8 77 (4.31%) Wi-Fi
9 62 (3.47%) SAN
10 61 (3.42%) Wireless
11 54 (3.03%) Internet
12 46 (2.58%) VoIP
13 25 (1.40%) WLAN
14 23 (1.29%) VLAN
15 21 (1.18%) SD-WAN
16 20 (1.12%) NAS
16 20 (1.12%) Network Security
17 19 (1.06%) Broadband
18 18 (1.01%) MPLS
18 18 (1.01%) OSPF
Database & Business Intelligence
1 71 (3.98%) SQL Server
2 35 (1.96%) Amazon RDS
3 23 (1.29%) Elasticsearch
3 23 (1.29%) MySQL
4 22 (1.23%) Oracle Database
4 22 (1.23%) Tableau
5 15 (0.84%) Oracle Database 10g
5 15 (0.84%) Oracle Database 11g
5 15 (0.84%) Power BI
5 15 (0.84%) VLDB
6 13 (0.73%) BusinessObjects
7 9 (0.50%) Relational Database
8 6 (0.34%) SQL Server Integration Services
9 5 (0.28%) Azure SQL Database
9 5 (0.28%) DB2
9 5 (0.28%) PostgreSQL
9 5 (0.28%) RDBMS
10 3 (0.17%) MariaDB
11 2 (0.11%) Oracle BI EE
11 2 (0.11%) Oracle ODI
Development Applications
1 53 (2.97%) JIRA
2 7 (0.39%) Git
3 6 (0.34%) Octopus Deploy
3 6 (0.34%) TeamCity
4 5 (0.28%) SonarQube
5 4 (0.22%) Jenkins
5 4 (0.22%) Postman
6 3 (0.17%) Bitbucket
6 3 (0.17%) Subversion
7 2 (0.11%) Gatling
7 2 (0.11%) JUnit
7 2 (0.11%) LoadRunner
7 2 (0.11%) Sonatype Nexus
8 1 (0.056%) git-flow
8 1 (0.056%) MSI
8 1 (0.056%) Oracle APEX
8 1 (0.056%) Sourcetree
8 1 (0.056%) Visual Studio
General
1 892 (49.97%) Social Skills
2 384 (21.51%) Finance
3 240 (13.45%) Analytical Skills
4 174 (9.75%) Law
5 153 (8.57%) Inclusion and Diversity
6 114 (6.39%) Organisational Skills
7 97 (5.43%) Retail
8 89 (4.99%) Billing
9 78 (4.37%) Telecoms
10 62 (3.47%) Banking
11 59 (3.31%) Public Sector
12 52 (2.91%) Legal
13 43 (2.41%) Marketing
14 41 (2.30%) Manufacturing
15 38 (2.13%) Presentation Skills
16 27 (1.51%) Police
17 26 (1.46%) Back Office
18 25 (1.40%) Documentation Skills
19 24 (1.34%) Fire and Rescue
20 13 (0.73%) Environmental Health
Job Titles
1 328 (18.38%) Analyst
2 229 (12.83%) Senior
3 218 (12.21%) Service Manager
4 196 (10.98%) Support Engineer
5 170 (9.52%) IT Support
6 157 (8.80%) Support Analyst
7 148 (8.29%) Service Delivery Manager
8 146 (8.18%) Delivery Manager
9 129 (7.23%) Lead
9 129 (7.23%) Service Analyst
10 123 (6.89%) Service Desk Analyst
11 108 (6.05%) IT Engineer
12 105 (5.88%) Senior Manager
13 100 (5.60%) Senior Service Manager
14 95 (5.32%) Senior Delivery Manager
14 95 (5.32%) Senior Service Delivery Manager
15 91 (5.10%) Applications Support
16 81 (4.54%) 2nd Line Support
16 81 (4.54%) Team Leader
17 79 (4.43%) Infrastructure Engineer
Libraries, Frameworks & Software Standards
1 28 (1.57%) HTML
2 23 (1.29%) CSS
2 23 (1.29%) Spring
3 22 (1.23%) J2EE
3 22 (1.23%) Java EE
4 21 (1.18%) .NET
5 8 (0.45%) FIX Protocol
6 7 (0.39%) .NET Framework
6 7 (0.39%) ADSI
6 7 (0.39%) EDI
6 7 (0.39%) LDAP
6 7 (0.39%) XML
7 6 (0.34%) OLE
7 6 (0.34%) REST
7 6 (0.34%) Web Services
8 5 (0.28%) 802.1X
8 5 (0.28%) AngularJS
8 5 (0.28%) ARM Templates
8 5 (0.28%) Azure Blueprints
8 5 (0.28%) Elastic Stack
Miscellaneous
1 188 (10.53%) Self-Motivation
2 116 (6.50%) Driving Licence
3 98 (5.49%) Video Conferencing
4 88 (4.93%) Digital Signage
4 88 (4.93%) Management Information System
5 87 (4.87%) Video\Live Streaming
6 54 (3.03%) Data Centre
7 47 (2.63%) Onboarding
8 27 (1.51%) Clustering
9 26 (1.46%) EPoS
9 26 (1.46%) Replication
10 24 (1.34%) Life Science
11 21 (1.18%) Team-Oriented Environment
12 19 (1.06%) BYOD
13 17 (0.95%) IoT
14 14 (0.78%) Product Ownership
15 10 (0.56%) CMDB
15 10 (0.56%) iPad
15 10 (0.56%) Mobile App
15 10 (0.56%) Operational Technology
Operating Systems
1 595 (33.33%) Windows
2 257 (14.40%) Windows Server
3 165 (9.24%) Windows 10
4 103 (5.77%) Linux
5 72 (4.03%) Unix
6 55 (3.08%) Windows Server 2016
7 54 (3.03%) Windows Server 2012
8 53 (2.97%) Apple iOS
9 50 (2.80%) Windows Server 2019
10 42 (2.35%) Android
11 22 (1.23%) Windows 7
12 21 (1.18%) AIX
13 20 (1.12%) Mac OS
14 17 (0.95%) Solaris
15 11 (0.62%) Windows 8
15 11 (0.62%) Windows Server 2008
16 8 (0.45%) CentOS
16 8 (0.45%) Red Hat Enterprise Linux
16 8 (0.45%) Ubuntu
17 4 (0.22%) Debian
Processes & Methodologies
1 645 (36.13%) Customer Service
2 518 (29.02%) ITIL
3 489 (27.39%) Problem-Solving
4 341 (19.10%) Service Delivery
5 250 (14.01%) Service Management
6 197 (11.04%) Incident Management
7 180 (10.08%) Mentoring
8 165 (9.24%) Continuous Improvement
9 147 (8.24%) ITSM
10 140 (7.84%) Infrastructure Engineering
11 135 (7.56%) Contract Negotiation
12 121 (6.78%) Time Management
13 116 (6.50%) Performance Management
14 111 (6.22%) Change Management
14 111 (6.22%) Logistics
15 110 (6.16%) Presales
16 104 (5.83%) Customer Experience
17 102 (5.71%) Problem Management
18 100 (5.60%) CRM
19 98 (5.49%) Cybersecurity
Programming Languages
1 155 (8.68%) SQL
2 65 (3.64%) PowerShell
3 40 (2.24%) Java
3 40 (2.24%) JavaScript
4 38 (2.13%) Python
5 22 (1.23%) Bash
5 22 (1.23%) Shell Script
6 20 (1.12%) C#
6 20 (1.12%) T-SQL
7 16 (0.90%) PL/SQL
8 9 (0.50%) VB
9 8 (0.45%) ActionScript
10 6 (0.34%) Perl
11 5 (0.28%) Bicep
11 5 (0.28%) Ruby
12 2 (0.11%) Go
12 2 (0.11%) Groovy
12 2 (0.11%) PHP
12 2 (0.11%) Scala
13 1 (0.056%) C
Qualifications
1 205 (11.48%) Degree
2 186 (10.42%) Security Cleared
3 101 (5.66%) SC Cleared
4 72 (4.03%) Microsoft Certification
5 54 (3.03%) ITIL Certification
6 48 (2.69%) Cisco Certification
7 42 (2.35%) CCNA
8 38 (2.13%) BPSS Clearance
9 35 (1.96%) Azure Certification
10 33 (1.85%) MCP
11 31 (1.74%) A+ Certification
12 28 (1.57%) CCNP
13 25 (1.40%) DV Cleared
14 23 (1.29%) Computer Science Degree
14 23 (1.29%) DBS Check
15 22 (1.23%) ITIL Foundation Certificate
16 16 (0.90%) HND
16 16 (0.90%) Network+ Certification
17 12 (0.67%) HNC
17 12 (0.67%) MCSE
Quality Assurance & Compliance
1 45 (2.52%) GDPR
2 37 (2.07%) ISO/IEC 27001
3 35 (1.96%) PCI DSS
4 28 (1.57%) QA
5 24 (1.34%) Cyber Essentials
6 14 (0.78%) ISO 9001
7 13 (0.73%) PMO
8 12 (0.67%) Accessibility
9 6 (0.34%) HIPAA
9 6 (0.34%) NIST
10 2 (0.11%) COBIT
10 2 (0.11%) Disclosure Scotland
10 2 (0.11%) GRC
10 2 (0.11%) NEBOSH
11 1 (0.056%) COSHH
11 1 (0.056%) Cyber Essentials PLUS
11 1 (0.056%) HITRUST
11 1 (0.056%) HMG Security Policy Framework
11 1 (0.056%) ISO/IEC 20000
11 1 (0.056%) SOC 2
System Software
1 469 (26.27%) Active Directory
2 129 (7.23%) VMware Infrastructure
3 73 (4.09%) Hyper-V
4 30 (1.68%) KVM
5 24 (1.34%) vSphere
6 22 (1.23%) Firmware
7 19 (1.06%) Virtual Desktop
8 15 (0.84%) Oracle RAC
9 14 (0.78%) XenApp
10 13 (0.73%) VMware ESXi
11 9 (0.50%) Virtual Machines
11 9 (0.50%) Virtual Servers
12 8 (0.45%) OpenSSH
13 5 (0.28%) XenDesktop
14 4 (0.22%) Docker
14 4 (0.22%) Microsoft Virtual Server
14 4 (0.22%) VMware Workstation
15 1 (0.056%) Lustre
15 1 (0.056%) NFS
15 1 (0.056%) Slurm Workload Manager
Systems Management
1 104 (5.83%) Microsoft Intune
2 71 (3.98%) SCCM
3 24 (1.34%) Single Sign-On
4 22 (1.23%) OpenSSO
5 21 (1.18%) WSUS
6 16 (0.90%) Oracle RMAN
6 16 (0.90%) vCenter Server
7 15 (0.84%) Data Guard
7 15 (0.84%) FortiGate
7 15 (0.84%) NetBackup
8 12 (0.67%) Backup Exec
9 11 (0.62%) SCOM
10 9 (0.50%) Kubernetes
10 9 (0.50%) Terraform
11 8 (0.45%) Control-M
11 8 (0.45%) IBM BigFix
11 8 (0.45%) Jamf Pro
11 8 (0.45%) Oracle Enterprise Manager
11 8 (0.45%) PowerCLI
11 8 (0.45%) SafeCom
Vendors
1 765 (42.86%) Microsoft
2 209 (11.71%) VMware
3 177 (9.92%) ServiceNow
4 168 (9.41%) Dell
5 120 (6.72%) Cisco
6 87 (4.87%) SAP
7 82 (4.59%) Oracle
8 77 (4.31%) Citrix
9 61 (3.42%) HP
10 57 (3.19%) Apple
11 52 (2.91%) Salesforce
12 47 (2.63%) Remedy
13 45 (2.52%) Veeam
14 42 (2.35%) IBM
14 42 (2.35%) Meraki
15 34 (1.90%) Sophos
16 26 (1.46%) SolarWinds
17 25 (1.40%) Sun
18 24 (1.34%) Google
19 23 (1.29%) NetApp