SLA Jobs in England

Service Level Agreement (SLA)
UK > England

The table below provides summary statistics for permanent job vacancies advertised in England requiring SLA skills. It includes a benchmarking guide to the annual salaries offered in vacancies that cited SLA over the 6 months leading up to 30 May 2025, comparing them to the same period in the previous two years.

6 months to
30 May 2025
Same period 2024 Same period 2023
Rank 220 135 147
Rank change year-on-year -85 +12 +57
Permanent jobs citing SLA 755 1,830 2,148
As % of all permanent jobs advertised in England 1.54% 2.05% 2.49%
As % of the Quality Assurance & Compliance category 9.46% 15.20% 13.15%
Number of salaries quoted 573 1,422 1,410
10th Percentile £25,000 £23,525 £25,500
25th Percentile £28,500 £25,000 £30,000
Median annual salary (50th Percentile) £32,500 £32,500 £40,000
Median % change year-on-year - -18.75% +6.67%
75th Percentile £48,750 £50,000 £57,500
90th Percentile £62,250 £66,765 £75,000
UK median annual salary £32,750 £32,500 £40,000
% change year-on-year +0.77% -18.75% +6.67%

All Quality Assurance and Compliance Skills
England

SLA falls under the Quality Assurance and Compliance category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring quality assurance or compliance skills in England.

Permanent vacancies with a requirement for quality assurance or compliance skills 7,985 12,037 16,339
As % of all permanent jobs advertised in England 16.31% 13.45% 18.91%
Number of salaries quoted 4,181 8,342 7,695
10th Percentile £30,580 £26,525 £32,200
25th Percentile £43,250 £36,250 £42,500
Median annual salary (50th Percentile) £60,000 £52,500 £57,500
Median % change year-on-year +14.29% -8.70% +4.55%
75th Percentile £73,000 £70,250 £77,250
90th Percentile £90,000 £92,500 £93,750
UK median annual salary £60,000 £52,500 £57,500
% change year-on-year +14.29% -8.70% +4.55%

SLA
Job Vacancy Trend in England

Job postings citing SLA as a proportion of all IT jobs advertised in England.

Job vacancy trend for SLA in England

SLA
Salary Trend in England

3-month moving average salary quoted in jobs citing SLA in England.

Salary trend for SLA in England

SLA
Salary Histogram in England

Salary distribution for jobs citing SLA in England over the 6 months to 30 May 2025.

Salary histogram for SLA in England

SLA
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the England region over the 6 months to 30 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
London -16 191 £50,000 +11.11% 127
Midlands +19 189 £30,580 +8.75% 169
North of England -96 130 £29,000 -1.69% 215
West Midlands +9 125 £30,580 +8.75% 88
South East -104 120 £38,750 +25.00% 259
South West +28 72 £40,000 +6.67% 104
North West -81 67 £25,480 -10.60% 105
East Midlands +25 64 £29,500 +3.51% 70
East of England -20 62 £32,500 - 141
Yorkshire -9 54 £29,000 -17.14% 78
North East -13 9 £22,500 -9.86% 34
SLA
UK

SLA
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 59 (7.81%) Microsoft Exchange
2 39 (5.17%) Confluence
3 35 (4.64%) SharePoint
4 14 (1.85%) JBoss
4 14 (1.85%) Red Hat Fuse
5 12 (1.59%) OpenEdge
6 9 (1.19%) IIS
7 4 (0.53%) Skype for Business
8 2 (0.26%) Tomcat
9 1 (0.13%) Apache
9 1 (0.13%) Exchange Server 2010
Applications
1 74 (9.80%) Microsoft Office
2 49 (6.49%) Microsoft Excel
3 9 (1.19%) Microsoft PowerPoint
4 1 (0.13%) MS Visio
4 1 (0.13%) Weka
Business Applications
1 77 (10.20%) Salesforce CRM
2 4 (0.53%) Remedy ITSM
3 2 (0.26%) Carpe Diem
3 2 (0.26%) Dynamics CRM
3 2 (0.26%) Dynamics NAV
3 2 (0.26%) Elite 3E
3 2 (0.26%) Magento
3 2 (0.26%) Payment Gateway
4 1 (0.13%) assyst
4 1 (0.13%) Infor M3
4 1 (0.13%) NetSuite
4 1 (0.13%) Oracle Financials
4 1 (0.13%) SAP S/4HANA
4 1 (0.13%) Shopify
4 1 (0.13%) Unit4 Business World
Cloud Services
1 171 (22.65%) Microsoft 365
2 113 (14.97%) Azure
3 101 (13.38%) AWS
4 36 (4.77%) SaaS
5 33 (4.37%) Entra ID
6 22 (2.91%) Serverless
7 17 (2.25%) Amazon ECS
8 16 (2.12%) OneDrive
9 15 (1.99%) Amazon EKS
10 10 (1.32%) Cloud Computing
11 9 (1.19%) Power Platform
12 8 (1.06%) Mimecast
12 8 (1.06%) Rubrik
13 7 (0.93%) GCP
14 6 (0.79%) Google Workspace
14 6 (0.79%) IaaS
15 4 (0.53%) AWS Lambda
15 4 (0.53%) Dynamics 365
15 4 (0.53%) PowerApps
15 4 (0.53%) Salesforce Service Cloud
Communications & Networking
1 71 (9.40%) WAN
2 70 (9.27%) LAN
3 44 (5.83%) TCP/IP
4 43 (5.70%) DHCP
5 42 (5.56%) DNS
6 40 (5.30%) Firewall
7 39 (5.17%) VPN
8 26 (3.44%) Remote Desktop
9 21 (2.78%) Cisco IOS
9 21 (2.78%) Wireless
10 20 (2.65%) BGP
11 19 (2.52%) VLAN
12 17 (2.25%) MPLS
13 16 (2.12%) Network Security
14 15 (1.99%) IPsec
14 15 (1.99%) Junos
14 15 (1.99%) SAN
14 15 (1.99%) Structured Cabling
15 12 (1.59%) VoIP
15 12 (1.59%) Wi-Fi
Database & Business Intelligence
1 19 (2.52%) SQL Server
2 16 (2.12%) PostgreSQL
3 14 (1.85%) Relational Database
4 5 (0.66%) Power BI
5 4 (0.53%) Amazon QuickSight
5 4 (0.53%) Elasticsearch
6 3 (0.40%) MongoDB
6 3 (0.40%) Tableau
7 2 (0.26%) Data Lake
7 2 (0.26%) DynamoDB
7 2 (0.26%) NoSQL
7 2 (0.26%) OLAP
7 2 (0.26%) OLTP
8 1 (0.13%) Amazon RDS
8 1 (0.13%) Azure SQL Database
8 1 (0.13%) MySQL
Development Applications
1 49 (6.49%) JIRA
2 22 (2.91%) Jenkins
3 18 (2.38%) Git
4 14 (1.85%) JUnit
5 4 (0.53%) AppScan
5 4 (0.53%) Atlassian Bamboo
5 4 (0.53%) SonarQube
6 2 (0.26%) Bitbucket
6 2 (0.26%) Visual Studio
7 1 (0.13%) Artifactory
7 1 (0.13%) ClearCase
7 1 (0.13%) ClearQuest
7 1 (0.13%) Subversion
General
1 269 (35.63%) Social Skills
2 121 (16.03%) Finance
3 68 (9.01%) Analytical Skills
3 68 (9.01%) Law
4 42 (5.56%) Organisational Skills
5 34 (4.50%) Banking
6 26 (3.44%) Inclusion and Diversity
7 24 (3.18%) Legal
8 23 (3.05%) Manufacturing
9 21 (2.78%) Retail
10 20 (2.65%) Electronics
10 20 (2.65%) Marketing
11 19 (2.52%) Public Sector
11 19 (2.52%) Telecoms
12 10 (1.32%) Back Office
12 10 (1.32%) Presentation Skills
13 7 (0.93%) Private Banking
14 5 (0.66%) Games
14 5 (0.66%) Pharmaceutical
15 4 (0.53%) Fire and Rescue
Job Titles
1 159 (21.06%) Analyst
2 101 (13.38%) IT Support
3 87 (11.52%) Support Analyst
4 85 (11.26%) Business Manager
5 82 (10.86%) 2nd Line Support
6 77 (10.20%) Business Development Manager
6 77 (10.20%) Development Manager
7 68 (9.01%) Desktop Support
8 65 (8.61%) IT Analyst
9 54 (7.15%) IT Support Analyst
10 53 (7.02%) Lead
11 52 (6.89%) Support Engineer
12 33 (4.37%) Service Analyst
13 31 (4.11%) Developer
13 31 (4.11%) Senior
13 31 (4.11%) Service Manager
13 31 (4.11%) Support Manager
14 30 (3.97%) 1st Line Support
14 30 (3.97%) Architect
14 30 (3.97%) Team Leader
Libraries, Frameworks & Software Standards
1 16 (2.12%) REST
1 16 (2.12%) SOAP
1 16 (2.12%) Spring
1 16 (2.12%) Web Services
2 14 (1.85%) Apache Camel
2 14 (1.85%) J2EE
2 14 (1.85%) RESTful
2 14 (1.85%) Spring Boot
3 11 (1.46%) .NET
4 6 (0.79%) JSON
5 5 (0.66%) Elastic Stack
5 5 (0.66%) HTML
5 5 (0.66%) SAML
6 2 (0.26%) Node.js
6 2 (0.26%) OAuth
6 2 (0.26%) XML
6 2 (0.26%) XMPP
7 1 (0.13%) CSS
7 1 (0.13%) FreeMarker
7 1 (0.13%) JMS
Miscellaneous
1 65 (8.61%) Management Information System
2 35 (4.64%) Driving Licence
3 33 (4.37%) Data Centre
4 23 (3.05%) Onboarding
4 23 (3.05%) Social Media
5 21 (2.78%) Self-Motivation
6 16 (2.12%) Data Protection Act
7 14 (1.85%) Distributed Systems
8 10 (1.32%) Client/Server
8 10 (1.32%) Clustering
8 10 (1.32%) CMDB
8 10 (1.32%) Private Cloud
9 9 (1.19%) CCTV
10 6 (0.79%) iPad
10 6 (0.79%) Product Ownership
11 5 (0.66%) iPhone
11 5 (0.66%) PKI
11 5 (0.66%) SCADA
12 4 (0.53%) Mobile Games
12 4 (0.53%) Robotics
Operating Systems
1 242 (32.05%) Windows
2 114 (15.10%) Windows Server
3 72 (9.54%) Linux
4 56 (7.42%) Windows 10
5 23 (3.05%) Windows Server 2016
6 22 (2.91%) Windows Server 2019
7 17 (2.25%) Android
7 17 (2.25%) Windows Server 2012
8 16 (2.12%) Apple iOS
9 11 (1.46%) AIX
9 11 (1.46%) Mac OS
9 11 (1.46%) Mac OS X
10 10 (1.32%) Unix
11 7 (0.93%) Red Hat Enterprise Linux
12 6 (0.79%) Windows 7
13 5 (0.66%) CentOS
13 5 (0.66%) Rocky
13 5 (0.66%) Ubuntu
13 5 (0.66%) Windows Vista
14 3 (0.40%) Windows Server 2008
Processes & Methodologies
1 245 (32.45%) Customer Service
2 208 (27.55%) ITIL
3 158 (20.93%) Problem-Solving
4 114 (15.10%) Continuous Improvement
5 113 (14.97%) Incident Management
6 106 (14.04%) ITSM
7 93 (12.32%) CRM
8 92 (12.19%) Value Proposition
9 86 (11.39%) B2B
10 78 (10.33%) Business Development
10 78 (10.33%) Deadline-Driven
11 77 (10.20%) Active Listening
11 77 (10.20%) Service Delivery
12 73 (9.67%) Change Management
13 72 (9.54%) Process Improvement
14 67 (8.87%) Root Cause Analysis
15 60 (7.95%) Service Management
16 54 (7.15%) Agile
17 47 (6.23%) Asset Management
18 44 (5.83%) Problem Management
Programming Languages
1 82 (10.86%) SQL
2 35 (4.64%) PowerShell
3 20 (2.65%) Python
4 18 (2.38%) Java
5 17 (2.25%) Progress 4GL
6 7 (0.93%) Kusto Query Language
6 7 (0.93%) Shell Script
7 4 (0.53%) C
7 4 (0.53%) R
8 3 (0.40%) Gremlin
8 3 (0.40%) PHP
9 2 (0.26%) C#
9 2 (0.26%) TypeScript
10 1 (0.13%) Bash
10 1 (0.13%) JavaScript
10 1 (0.13%) PL/SQL
Qualifications
1 81 (10.73%) Security Cleared
2 75 (9.93%) Degree
3 73 (9.67%) SC Cleared
4 56 (7.42%) Cisco Certification
5 50 (6.62%) Microsoft Certification
6 46 (6.09%) DBS Check
7 44 (5.83%) CCNA
8 34 (4.50%) CCNP
9 29 (3.84%) Azure Certification
10 23 (3.05%) ITIL Foundation Certificate
10 23 (3.05%) Network+ Certification
11 22 (2.91%) ITIL Certification
12 17 (2.25%) VMware Certified Professional (VCP)
13 15 (1.99%) JNCIS
13 15 (1.99%) MCITP
14 13 (1.72%) MCSE
15 12 (1.59%) A+ Certification
15 12 (1.59%) AWS Certification
16 11 (1.46%) CompTIA CySA+
17 7 (0.93%) CTC Cleared
Quality Assurance & Compliance
1 17 (2.25%) GDPR
2 9 (1.19%) ISO/IEC 27001
3 7 (0.93%) Accessibility
4 5 (0.66%) QA
5 3 (0.40%) ISO 9001
5 3 (0.40%) PMO
5 3 (0.40%) Sarbanes-Oxley
6 2 (0.26%) Cyber Essentials
6 2 (0.26%) PCI DSS
7 1 (0.13%) COSHH
7 1 (0.13%) Data Quality
System Software
1 185 (24.50%) Active Directory
2 57 (7.55%) VMware Infrastructure
3 37 (4.90%) Hyper-V
4 19 (2.52%) Docker
5 11 (1.46%) Virtual Desktop
6 7 (0.93%) Firmware
7 6 (0.79%) VMware ESXi
8 4 (0.53%) EMC RecoverPoint
8 4 (0.53%) Veritas Cluster Server
8 4 (0.53%) vSphere
9 3 (0.40%) Virtual Servers
10 2 (0.26%) VMware Workstation
10 2 (0.26%) XenApp
10 2 (0.26%) XenDesktop
11 1 (0.13%) Virtual Machines
11 1 (0.13%) VMware Server
Systems Management
1 45 (5.96%) SCCM
2 42 (5.56%) Microsoft Intune
3 32 (4.24%) Ansible
4 22 (2.91%) Kubernetes
5 16 (2.12%) NetBackup
6 13 (1.72%) SCOM
7 9 (1.19%) Single Sign-On
8 8 (1.06%) FortiGate
8 8 (1.06%) Jamf Pro
9 7 (0.93%) Progress Chef
9 7 (0.93%) Puppet
9 7 (0.93%) QRadar
10 6 (0.79%) Cisco CUCM
11 5 (0.66%) AirWatch
12 4 (0.53%) Active Directory Federation Services
12 4 (0.53%) Avamar
12 4 (0.53%) Tivoli Storage Manager
12 4 (0.53%) VxRail
13 3 (0.40%) Autotask
13 3 (0.40%) Terraform
Vendors
1 270 (35.76%) Microsoft
2 90 (11.92%) SAP
3 87 (11.52%) Salesforce
4 77 (10.20%) VMware
5 76 (10.07%) Cisco
6 38 (5.03%) ServiceNow
7 32 (4.24%) Apple
8 26 (3.44%) Veeam
9 24 (3.18%) Citrix
9 24 (3.18%) Juniper
10 18 (2.38%) Meraki
11 17 (2.25%) Dell
11 17 (2.25%) Oracle
11 17 (2.25%) Progress
12 14 (1.85%) Splunk
13 13 (1.72%) HP
14 12 (1.59%) SolarWinds
15 11 (1.46%) AlienVault
15 11 (1.46%) Google
16 9 (1.19%) Symantec