Customer Support Analyst Apprentice
3RD FLOOR, Q5, QUORUM BUSINESS PARK BENTON, NEWCASTLE UPON TYNE, England
MANDATA (MANAGEMENT AND DATA SERVICES) LTD
Providing first contact technical and email support of our bespoke TMS software Follow agreed triage, incident, and service request procedures in accordance with service levels and prescribed standards Utilise Salesforce Service Cloud ticketing system while fulfilling service requirements Provide timely customer feedback Communicating with customers regularly with regard to their incident/problem/change request Maintain a high-quality More ❯
Employment Type: Advanced Apprenticeship
Salary: £14,231.75 a year
Posted: