13 of 13 Apprenticeship Service Delivery Jobs in England

use of information and digital technology. Role The department consists of three core functions as follows: Architecture Management (responsible for identifying and selecting the right technologies for the force) Delivery Management (responsible for delivering and implementing the right technologies for the force) Service Management (responsible for managing and maintaining all live, operational technology for the force) The Service … also responsible for ensuring existing technology remains fit-for-purpose and reflects continuously evolving requirements from the force. The IT Support Apprentice offers an opportunity to be exposed to Service Management Service Operations – primarily on the IT&D Service Desk and in field support KEY RESPONSIBILITIES Responsible for investigating and resolving incidents/problems remotely and on … required. Ensure that incidents and requests are handled according to agreed procedures, making judgments on the best approach to handle an issue in the most expedient way so that service delivery meets agreed service levels and customers are operational as quickly as possible. Monitor the progress of Incidents and Requests that have been escalated to the external More ❯

Service Express is a renowned industry leader in data centre solutions, excelling in multivendor maintenance, hybrid cloud, and managed infrastructure services. With a commitment to delivering exceptional customer experiences and cutting-edge technology solutions, they are seeking passionate and motivated individuals to join the team as an IT Apprentice! The Operations Analyst provides IBMi and Intel Level 1 support … for internal and external customer requests, ensuring the delivery of exceptional 24/7 service. This role involves managing daily operational tasks, including incident resolution, change requests, and proactive monitoring to maintain service quality. Service Express have a wealth of experience kick-starting apprentices' careers, they know exactly what it takes to support and guide you throughout … in the Job: Proactively resolve 1st line and, where possible, 2nd line level incidents, ensuring timely escalation when necessary. Maintain high levels of call ownership, ensuring incidents, changes, and service requests are resolved efficiently and aligned with SLAs Utilise ITSM tools to track and update incidents, keeping stakeholders informed on progress Ensure compliance with processes and procedures to deliver More ❯

solving, we want to hear from you! Role Support cyber security risk assessments, cyber security audits and cyber security incident management. Identify security threats and hazards to a system, service or processes to inform risk assessments and design of security features. Liaise with colleagues across the Council to ensure the smooth running of the service, including IT, Procurement … Cyber procurements and implementations. Configure, deploy and use computer, digital network and cyber security technology. Promote awareness and compliance of best cyber security and business controls posture within the service and across all customers. Provide documented guidance within the service and across all customers. Plan and manage own workload, under the guidance of IT Officers, to ensure that … service delivery targets and project deadlines are met. Develop skills relevant to the post and attend appropriate training commensurate with the role (full training will be provided on servers and infrastructure) and to provide and receive feedback on career development and progress. Participate in simulated exercises to understand cyber-attack and defence, rehearse responses, test and evaluate cyber More ❯

information that will add value to analytical products Present analytical findings in verbal, written and visual formats to both internal and external audiences Build and maintain relationships with internal service areas and external agencies to facilitate the exchange of information Maintain an awareness of developments within business intelligence and apply that learning to enhance analytical products Proactively identify the … range of existing interventions and circumstances affecting the lives of individual families Support the on-going development and maintenance of relevant core information systems Represent the Business Intelligence Service in meetings Deputise for Business Intelligence colleagues when necessary Ensure integrity, fairness and a consideration of the needs of others is incorporated into daily duties and relationships with colleagues Work … closely with colleagues in the Business Intelligence Service and other relevant business areas Work collaboratively with colleagues across Enabling Services and the wider organisation in your role ensuring the council effectively uses robust evidence as the basis for its decision making Contribute positively to the development of a customer-focused culture, and promote the Council's vision, outcomes, and More ❯

and business goals. Identify recurring issues and suggest improvements to the products, processes or documentation. Maintain up-to-date documentation of recurring issues, fixes and workflows to support consistent service delivery. Help maintain internal knowledge bases, FAQs and support materials used by the support team. Training Why choose our Azure Cloud Support Specialist apprenticeship? The new Microsoft Azure Cloud More ❯

open spaces and the critical links that keep our country running. As Churchill’s group of specialist business continues to grow, we stay true to our foundations of local service delivery, agility, and flexibility, and listening to what our customers want. This is embedded in our belief that to deliver the best service for our clients and More ❯

you passionate about technology and eager to start your career in IT? Join our dynamic team and gain experience with a wide range of clients in a fast-paced, service environment. This is a fantastic opportunity to learn IT service delivery, with experienced mentors, exposure to a wide range of systems and clients. Role As an apprentice … for client issues (support tickets) via email, phone and in person Capturing and recording information required in order to correctly prioritise tickets Resolving technical tickets from our office-based Service desk and on customer sites Escalate tickets to the next line within the SLAs Communicating ticket progress with the customer contact Advise and adhere to recommended security guidelines Achieving … training goals set by your line manager in your Personal Development Plan Update and maintain documentation Training Qualification: Information Communications Technician Apprenticeship Standard Level 3 Delivery model and duration: Training will be delivered both in the college and in the workplace Potential position upon completion of the apprenticeship Apprenticeship Standard Information communications technician (level 3) Training Provider GLOUCESTERSHIRE COLLEGE More ❯

Through this apprenticeship you will gain hands on experience working within this role as well as the opportunity to enhance your customer service skills when dealing with IT support requests. Role Key Responsibilities: Provide 1st line support for IT infrastructure and systems across the organisation Respond promptly and professionally to help desk tickets, ensuring timely resolution of issues Assist … upgrades, reporting any issues or anomalies Create, update, and maintain reports to support IT operations and decision-making Perform routine IT tasks as assigned, ensuring consistency and reliability in service delivery Collaborate with team members to improve support processes and enhance user experience Training Information Communications Technician Level 3. Training with Milton Keynes College. Ongoing training, support and More ❯

and exciting apprenticeship where you’ll support our team with administrative, client-facing, and coordination tasks. Over time, you’ll develop key skills in areas such as project coordination, service delivery, and business support. Key Responsibilities While learning and developing your skills, you’ll help the team with: Answer client phone calls and emails in a polite and … team. Update client records and support the account management process. Order basic office supplies and help keep the office running smoothly. Learn how to liaise with external suppliers and delivery services. What We’re Looking For We’re not expecting tons of experience—but we are looking for someone who is: Eager to learn and passionate about a career More ❯

learn from IT colleagues to develop your skills in an accredited apprenticeship program to gain a nationally recognised qualification while providing essential first-line IT support. Reporting to the Service Delivery Manager, the IT Apprentice will provide technical support for the School's IT systems, ensuring the smooth operation of technology services. Your duties and responsibilities in this … programme covers: Configuration, maintenance, and repair of systems faults Support for the roll-out of installation and commission of new systems or upgrades Continual improvement, business Continuity, Resilience Customer Service and support Security and Legislation; Digital security Data management Digital Information Management Systems Operation Business and decision-making skills Digital technologies including collaborative tools, office suites, conferencing facilities and More ❯

With over 100 years of combined industry experience, they support more than 150 firms. The team blends deep financial services knowledge with a commitment to innovation and client-focused service delivery More ❯

you are working in accordance with health & safety regulations Working on any documentation that may assist with the process to ensure we continue to develop and improve upon our service delivery Answer and redirect all incoming calls and emails as appropriate Update the stock system and keep it accurate at all times Boxing & labelling of equipment Logging equipment … into the stock management system Moving and managing stock items Picking and labelling of stock Dispatching stock Loading and unloading of delivery vehicles Counting of stock for stock checks Training Supply Chain Warehouse Operative Level 2 Apprenticeship Standard European Information Technology is a rapidly growing company in the IT and Payments sector As we expand, there will be a … Blue Scorpion, have what it takes to meet deadlines, work within budget and keep your costs to a minimum. We pride ourselves on providing a high level of customer service, with dedicated account managers each looking after their own portfolio of client relationships. More ❯

services for your community. If you're a curious, analytical thinker with a passion for technology and problem-solving, we want to hear from you! Role Assist with the delivery of ICT Infrastructure whilst working as part of a team and under the supervision of a Senior IT Officer - Infrastructure. Support the ICT service to deliver efficient operation … accurate documentation of systems, procedures, and configurations. Provide first-line support to internal users, escalating issues when necessary. Learn and apply best practices in cybersecurity, data protection, and IT service management. Assist with administrative support relating to the work of the service and help in the delivery of an effective and responsive ICT service. Supporting a high … developed in close collaboration. Training Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician qualification Workplace Learning Provided with a 1:1 Tutor Block Delivery - Virtual workshops At the end of the apprenticeship programme, it is anticipated that you will be employment ready, and will be given the opportunity to apply for any available More ❯