16 of 16 Apprenticeship Support Technician Jobs in England

If you're ready to embrace the world of digital support, embark on a journey of professional growth, and become a valuable asset in the IT field, we invite you to apply for the Digital Support Technician Apprentice position. Together, let's build a future fuelled by technology and endless possibilities. Role Key Responsibilities: Provide first-line … technical support to staff and students, addressing issues related to hardware, software, and digital services Assist with the maintenance and troubleshooting of IT systems, networks, and digital platforms Install and configure new hardware and software as required Ensure that all IT equipment and systems are running efficiently and securely Assist with the management of user accounts, permissions, and security … settings Support digital learning tools, including Learning Management Systems (LMS), video conferencing platforms, and collaborative tools Provide training and guidance to end-users on how to use various IT systems and applications effectively Monitor and report on system performance, identifying and resolving issues proactively Assist with regular backups and updates of systems and software Document and track technical issues More ❯

As an Apprentice, you will study towards your Level 3 Digital Support Technician NVQ, including trainer-led training days and 1-to-1 Review Sessions. This which will be factored into your expected workload and productivity, throughout your employment as a Support Desk Technician (Apprentice). Role The Support Desk Technician (Apprentice) is the … technological or customer service-related issues. Under appropriate supervision, you may be required to attend our clients’ offices and transport computer equipment on occasion, providing cover for on-site support and/or installation services where geographically appropriate. There is strong potential for a permanent role with the Company, upon successful completion of your apprenticeship. As a Digital Support Technician you will: Provide timely and effective remote support to users and clients Diagnose and troubleshoot hardware, software, and network problems Recognise when issues require internal escalation and do so in a timely manner Address non-technical inquiries and transfer or escalate them appropriately Set up new computers, printers, and software applications Create new user accounts according More ❯

P3 Computer Services Ltd in Burnley are recruiting for an Apprentice Digital Support Technician. The successful candidate will work towards completing a Level 3 Digital Support Technician apprenticeship over the duration of 18 months. Role Dealing with customers face to face at P3 over the phone and onsite Performing builds, repairs, and remote technical support Opportunity … to learn about desk support and IT security Training Level 3 Digital Support Technician Functional skills Work based learning Progression onto full time employment. Apprenticeship Standard Digital support technician (level 3) Training Provider NORTH LANCS. TRAINING GROUP CIC Working Week Monday - Friday, 9:00am - 5:30pm/30 minutes lunch unpaid/relaxed breaks throughout More ❯

You will be expected to answer log support calls on our helpdesk. Tackle support issues and/or escalate the support to the appropriate team. Free on-site parking and good public transport links. Ethical company pension scheme. A career in IT. Working in a nurturing environment. Healthcare Cash Plan. Full UK Driving License desirable. Role You … will be expected to answer log support calls on our helpdesk. Tackle simple support issues or escalate the support to the appropriate team. You will be expected to drive to external customer sites and support with a wide range of IT support issues. You will need to be technically minded, and you must be comfortable … urgent attention Track and route problems and requests and document resolutions Prepare activity reports Inform management of recurring problems Stay current with system information, changes and update Provide onsite support and be able to communicate verbally with customers Training Digital Support Technician Level 3 Apprenticeship Standard Level 2 English and maths Functional Skills (if applicable) Training will More ❯

As the first point of contact for all Golfbreaks Back Office and Contact Centre staff, the IT Desktop Support Technician plays a vital role in assisting colleagues with software and hardware issues or queries. Role As the first point of contact for all Golfbreaks Back Office and Contact Centre staff, the IT Desktop Support Technician plays … a vital role in assisting colleagues with software and hardware issues or queries. This includes ensuring that all support calls are answered promptly, accurately logged, and managed efficiently, delivering immediate resolutions where possible and escalating more complex issues to other team members or third-party vendors when appropriate. The ideal candidate will possess strong communication skills, a methodical approach … attention to detail, organisational and prioritisation skills, and a collaborative team mindset. Being customer-focused, solution-oriented, and open to change is highly desirable. What you will be doing: Support: Respond to all 1st line support requests and issues from internal and external staff in line with defined service level targets, ensuring timely and effective resolution or escalation More ❯

We are looking for a tech-savvy and customer-focused individual to join our team as a Support Technician Apprentice. This role offers a unique opportunity to gain hands-on experience in digital systems support while working towards a nationally recognised qualification. Role Provide technical support to customers and colleagues via digital communication channels. Resolve digital … across various platforms. Training Training will be employer based and provided by the Heart of Yorkshire Education Group. Opportunity to become a permanent member of staff. Apprenticeship Standard Digital support technician (level 3) Training Provider HEART OF YORKSHIRE EDUCATION GROUP Working Week Monday to Friday. Shifts TBC. Expected Duration 1 Year 3 Months Positions Available 1 Closing Date More ❯

The Army relies on your analysis and ability to think on your feet. You will coordinate fire from artillery guns or a Multiple Launch Rocket System. Role Provide technical support to Royal Artillery units through a range of communication channels Manage your time, prioritising digital support workflow to meet critical milestones Apply relevant policies and legislation appropriate to … your role, and follow appropriate escalation procedures Undertake basic data analysis utilising appropriate digital technologies Maintain security of data by applying the appropriate policies and complying with legislation Support continuous improvement activity within the organisation Resolve digital issues using the appropriate tools and technologies Collaborate with stakeholders to manage expectations, escalating as appropriate Take responsibility for your own continuous … and sport, learn to drive a car and trailer, and do a cross-country driving course. You also learn to use Army communication systems Step 3: Level 3 Digital Support Technician will be a secondary or progression apprenticeship for RA signallers Learners will be in the Field Army and learning will be linked to Subsequent Trade Training (STT More ❯

Golfbreaks Ltd and Kaplan. You will be gaining valuable workplace experience including dealing with systems and data, processes and installations whilst working towards the qualification. Role Job duties include: Support: Respond to all 1st line support requests and issues from internal and external staff in line with defined service level targets, ensuring timely and effective resolution or escalation … and virtual environment to ensure systems remain operational, current, and accessible to end users Hardware and Software Tasks: Carry out software installations, updates, and hardware upgrades as required to support user needs and system performance Business Continuity: Manage the organisation’s primary backup systems and data in accordance with the documented Business Continuity strategy to ensure consistent and reliable … backup availability Training Information Communications Technician Apprenticeship Level 3: The ICT apprenticeship will enable you to provide quality support to internal or external customers and troubleshoot system issues to keep your organisation running at all times This apprenticeship has two routes: The Support Technician role is based around resolving system user queries and faults in a More ❯

follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Information Communications Technician standard. Role To be a member of the IT support team at Lawrence Sheriff School supporting in the delivery of the curriculum and maintenance of health and safety … standards working under the guidance of the Director of IT Services Provide technical support for hardware, software/application, and network issues by diagnosing problems and implementing effective solutions to ensure minimal downtime and optimal performance Help manage the daily operations of the school network, clients, peripherals and software Support the installation and configuration of software and updates … Manage efficient and timely responses to requests made to the IT Helpdesk – providing a basic first line technical support Help monitor and maintain network and server performance Escalate complex issues to senior IT staff Participate in IT projects and training sessions Proactively monitor and maintain the school’s IT resources for safe and effective use by staff and students More ❯

Working as part of the Customer Experience Team to support IT helpdesk queries, design, develop, test, and implement IT solutions and to provide ongoing support directly to end users. Role Purpose: This role is for someone who believes that great technology should empower people to do their best work. As part of the IT Team, this role will … platforms, and infrastructure run smoothly, securely, and efficiently, playing a key role in maintaining and improving the technology environment that underpins our tech and digital programmes. This role will support staff and learners to stay connected, productive, and protected, and will directly contribute to the organisation’s ability to operate reliably, scale effectively, and deliver digital learning experiences with … being driven. Gain control by being accountable. Gain impact by being productive. Gain trust by being considerate. Gain growth by being vulnerable. Core responsibilities (right seat): Provide general IT support, working with employees/learners to identify computer/system problems and advise on the solution. Test and fix faulty equipment and troubleshoot issues via helpdesk ticketing system. Suggest More ❯

Providing first-line technical support to customers via phone, email, and helpdesk software (Connectwise), ensuring responses align with agreed service levels. Key responsibilities include logging and managing support tickets, performing daily backup checks, and configuring and installing IT hardware such as workstations, laptops, and printers. Role Responding in line with SLAs to customer support requests: Telephone Email … Connectwise Verbal Answering telephone using standard procedures: Logging support calls onto helpdesk software (Connectwise) if customer has not already logged New user creation for customers Daily backup checks Configuration and installation of workstations, laptops, printers, routers and any other hardware as required. Usually at Flex but may be at customer site Keeping customer updated when working on support … Flex work area. Assisting all members of Flex Potential customer site visits as role progresses alongside Flex staff member therefore ability to drive would be preferred. Training Information Communications Technician Level 3. The right candidate will have the opportunity to secure a full-time position with the employer and continue to grow their career within the business. Apprenticeship Standard More ❯

fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Level 3 Information Communications Technician standard. The training covers the following core occupational duties: https://www.instituteforapprenticeships.org/apprenticeship-standards/information-communications-technician-v1-1 During this apprenticeship, you will follow … delivered through combined classroom-based training, workplace assessment/training and online learning, at the end of which you will have the ability to work as a qualified ICT Support Technician. Apprenticeship Standard Information communications technician (level 3) Training Provider TECHNICAL PROFESSIONALS LIMITED Working Week Monday to Friday Shifts will include: 8am - 4pm and 9am - 5pm. Exact shifts More ❯

To assist in providing front-end IT support to all colleagues across the Southwater Event Group properties and provide support in setting up IT requirements for TIC client events, ensuring the highest level of customer service is provided at all times. Role To monitor the IT helpdesk on a daily basis, ensuring all tickets raised are prioritised and … on all Group IT equipment including PCs, printers, copiers and desk phones. To be the first response to any Wi-Fi requests. Gain knowledge of in-house applications, providing support and escalating issues when necessary Assist with the installation, configuration and relocation of computers, monitors and peripherals. Work with third-party IT providers and software vendors to coordinate issue … resolution. Contribute to the creation and maintenance of clear, up-to-date support guides and technical documentation. To work alongside the Group Technology Manager in the administration of the digital display platform at TIC. To assist in maintaining the upkeep of the Groups' VoIP Telephone and Mobile Phone systems, which includes name changes, call set-up group lists, pickup More ❯

troubleshooting and deployment DNS management AzureAD and Active Directory Disk encryption Backup management Manage hardware and upgrades Site visits Customer service Training You will also receive full training and support from the Just IT Apprenticeship team to increase your skills Your training will include gaining a Level 3 IT qualification Potential full time position for the right candidate after … completion of the apprenticeship Apprenticeship Standard Information communications technician (level 3) Training Provider JUST IT TRAINING LIMITED Working Week Monday to Friday 9am to 6pm Expected Duration 1 Year 6 Months Positions Available 1 Closing Date Monday, 25th August 2025 Start Date Saturday, 30th August 2025 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care … Qualifications English GCSE, grade 4/C and above (Essential) Math GCSE, grade 4/C and above (Essential) About the Employer JUST I.T. TRAINING LIMITED We provide IT support services to a range of business across London, the UK and overseas. More ❯

An opportunity to join an innovative SaaS company delivering services to the UK public sector. This ICT apprenticeship focuses on day-to-day customer support, including backend system configuration, troubleshooting, and helping users get the most from our platform through support and training. Role Customer support Web app software development Software change testing Issue investigation and bug … flexible Software as a Service designed to meet the needs of modern organisations. LinkSpace is a Commercial Off-the-Shelf cloud-based data management platform and is configured to support a wide range of business processes, including workflow automation, decision support, and case management. LinkSpace is currently deployed within the UK’s Ministries of Defence (MoD) and Justice More ❯

An opportunity to join an innovative SaaS company delivering services to the UK public sector. This ICT apprenticeship involves assisting with daily customer support by investigating and resolving bugs, as well as helping design and develop new features that deliver real value to users. Role Customer Support LinkSpace system configuration Backend system configuration and maintenance Issue investigation and … offer the chance to shape your role over time, with opportunities influenced by your technical strengths, interests, and the experience you gain throughout the apprenticeship. Apprenticeship Standard Information communications technician (level 3) Training Provider YEOVIL COLLEGE Working Week Monday to Friday. 09:00am - 17:30pm. Standard employment contract terms Expected Duration 1 Year 6 Months Positions Available 1 Closing … flexible Software as a Service designed to meet the needs of modern organisations. LinkSpace is a Commercial Off-the-Shelf cloud-based data management platform and is configured to support a wide range of business processes, including workflow automation, decision support, and case management. LinkSpace is currently deployed within the UK’s Ministries of Defence (MoD) and Justice More ❯