2 of 2 Apprenticeship User Experience Jobs in England

a rewarding career in IT? Intellect is looking for a motivated and enthusiastic ICT Apprentice to join our dynamic team. This is a fantastic opportunity to gain hands-on experience, work with industry professionals, and earn while you learn in a supportive and forward-thinking environment. Role Issue Resolution: Promptly respond to and resolve IT-related queries and issues … from employees, ensuring minimal downtime and maintaining productivity System Monitoring: Continuously monitor and maintain computer systems and networks, identifying and rectifying potential problems proactively User Assistance: Assist users with software and hardware installations, updates, and provide guidance on everyday IT use, ensuring a smooth user experience Documentation: Maintain detailed records of IT issues, resolutions, and user … line support teams, escalating complex issues when necessary and ensuring seamless IT operations across the organisation Call Handling: Answer incoming IT support calls professionally and efficiently, ensuring that all user issues are logged and addressed in a timely manner Remote & On-Site Support: Provide both remote troubleshooting solutions and on-site support when necessary, ensuring all IT issues are More ❯

six individual businesses and over 1,000 colleagues. In this role, you will be the first point of contact for all IT services, requests, and incidents, gaining hands-on experience with hardware, software, and network support, while delivering excellent customer service in a professional and collaborative environment. In this role, youll work towards yourLevel 3 Information Communications Technician,delivered … Log and document incidents and service requests, identifying, classifying, and recording issues by type, symptoms, and resolution to maintain accurate records. Provide 1st line technical support, taking ownership of user issues and adopting a proactive approach to problem-solving. Act as a key point of contact for customers, delivering clear communication, timely updates, and an excellent overall user … week from Café Nero with a company mobile Discounted pizza every week from Pizza Express with a company mobile Desired Qualities, Skills and Knowledge: Strong customer service skills, with experience engaging users via telephone and face-to-face. Ability to understand and respond to customer needs with empathy and professionalism. Excellent organisational and time management abilities, able to prioritise More ❯