ICT Apprentice
- Hiring Organisation
- THE ROYAL COLLEGE OF PHYSICIANS OF LONDON
- Location
- ROYAL COLLEGE OF PHYSICIANS, 11 ST. ANDREWS PLACE, LONDON, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £18,000 a year
recognised apprenticeship qualification. Role Providing initial triage of service requests and identifying the appropriate IT resources Logging, monitoring and tracking incidents through the call management system Providing first-line resolution for hardware, software and application issues Escalating incidents and service requests in line with service level agreements Keeping users … informed of progress and ensuring excellent customer service Supporting desktop hardware, operating systems and business applications Assisting with desktop asset management Contributing to service improvement by analysing call trends and identifying recurring issues Adhering to IT policies, information security standards and health and safety requirements Supporting the wider ...