phone and in person Capturing and recording information required in order to correctly prioritise tickets Resolving technical tickets both at supported schools and remotely Escalate tickets to the next line within the SLAs Communicating ticket progress with the customer contact Advise and adhere to recommended security guidelines Achieving training goals set by your line manager in your Personal More ❯
Capturing and recording information required in order to correctly prioritise tickets Resolving technical tickets from our office-based Service desk and on customer sites Escalate tickets to the next line within the SLAs Communicating ticket progress with the customer contact Advise and adhere to recommended security guidelines Achieving training goals set by your line manager in your Personal More ❯
Tewkesbury, Gloucestershire, South West, United Kingdom
Baltic Apprenticeships
email, phone and in person Capturing and recording information required in order to correctly prioritise tickets Resolving technical tickets both at supported schools and remotely Escalate tickets to next line within the SLAs Communicating ticket progress with customer contact Advise and adhere to recommended security guidelines Achieving training goals set by your line manager in your Personal Development More ❯
