1 of 1 Apprenticeship IT Technician Jobs in Halesowen

The Apprentice IT Support role is to help provide support and contribute to our onsite presence for end users at out office locations Role Provide technical support to staff, troubleshooting hardware, software, and network issues Aid and support local IT team with Data and Security issues Work with 3rd party IT provider to support issues as needed … Prioritise and schedule problems Assist in the installation, configuration, and maintenance of IT equipment (PCs, laptops, printers, mobile devices) Support the setup and management of user accounts, permissions, and access rights Help maintain IT asset records and documentation Learn appropriate software and hardware used and supported by the organization Monitor and report common IT issues to improve … system reliability Support routine maintenance tasks and updates under supervision Ensure compliance with IT policies, procedures, and data security standards Learn and develop skills in networking, cloud platforms, and system administration Provide excellent customer service and communicate effectively with users of all technical levels Escalate unresolved or complex issues to relevant support Assist with Project delivery The succesful apprentice More ❯