1 of 1 Apprenticeship Support Technician Jobs in Halifax

As part of our Global Technical Operations Team, you’ll learn how to deliver high-quality technical support and break-fix services to ISDM’s managed service customers. You’ll work closely with experienced engineers and the Service Desk Lead to gain hands-on experience across video conferencing, audio-visual, and collaboration technologies. Role Assist the Service Desk team … in responding to customer support queries via phone, webchat, or video call. Learn how to log, track and update support cases in systems such as ASM or ServiceNow. Shadow engineers to understand fault diagnosis and basic troubleshooting steps. Support the setup and testing of AV and VC equipment in collaboration spaces and meeting rooms. Help monitor and … maintain customer systems to ensure consistent performance. Participate in preventative maintenance activities under supervision. Learn how to prepare and deliver clear handovers to ensure continuity between shifts. Support with admin tasks such as updating customer documentation, asset lists, and reports. Training Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their More ❯