Helpdesk Support Agent Apprentice
- Hiring Organisation
- FREESTYLE IT LTD
- Location
- 2 THE CYGNETS, MURELL GREEN BUSINESS PARK, LONDON ROAD, HOOK, England, United Kingdom
- Employment Type
- Advanced Apprenticeship
- Salary
- £18,500 a year
This is an excellent opportunity for someone looking to begin or develop a career in IT support while completing a Level 3 Information Communications Technician Apprenticeship through the Support Technician Pathway. Role Answer incoming support telephone calls in a professional, friendly, and confident manner … first point of contact for customers and end users experiencing IT issues Communicate with users through telephone calls, email, and the helpdesk ticketing system Listen carefully to users, ask appropriate questions, and gather the information needed to understand and diagnose their issue Provide clear instructions and guide ...