1 of 1 Apprenticeship IT Support Technician Jobs in Hampshire

As an apprentice, you will be part of our busy service desk. You will respond to IT incidents via our ticketing system, working with colleagues to ensure tickets are completed within the customers' agreed SLA’s. Role As an IT Engineer Apprentice, your main roles and responsibilities will include: Being trained on, accessing and using established processes and … tools to support customers Giving direct customer support via phone and email Using the ticket platform and escalation process for tracking and escalating issues Carrying out problem diagnosis following established processes Making analysis and recommendations against client requirements Applying the company’s and the client’s security policies across all activities Working on hardware, software and network cabling … Training Entrust IT has a long-established record of hiring graduate apprentices into full-time roles. Apprenticeship Standard Information communications technician (level 3) Training Provider LIFETIME TRAINING GROUP LIMITED Working Week Monday to Friday, between 09:30-18:00. Expected Duration 1 Year 3 Months Positions Available 1 Closing Date Friday, 9th January 2026 Start Date Friday, 16th More ❯