1 of 1 Apprenticeship Service Management Jobs in Harlow

this role the candidate will analyse the customer base and usage of Telsolutions clients on a monthly basis. The role is to support further service development and strategies including directly support and management of customers and supporting sales efforts to increase commercial growth. 2. Partner service management. … with our customers and partners and help improve and maintain the highest level of customer satisfaction. Logging and managing projects and issues using appropriate management tools (Salesforce). Proactively working the support ticket queue (Salesforce) and managing customer expectations on resolution time. Promptly escalate unresolved issues to appropriate internal … matter expertise on existing and planned technologies, including related products and services. Feeding back all suggestions for improvement and market research to management. Ensuring management are aware with all competitive activities within accounts and preventing account loss. Contributing to the marketing program and plans. Using your event skills to More ❯