1 of 1 Apprenticeship Customer Service Jobs in Harrow

public and private cloud services, large enterprise wired and wireless network infrastructures through to end user troubleshooting. Role Prioritise and resolve incidents escalated by customer service or raised directly by customers into network operations Utilise monitoring systems to proactively identify and resolve potential issues Conduct a thorough first … incidents including collection and analysing of relevant diagnostics Use management platforms and system tools to aid clear logical substantiated analysis of incidents Work with customer site champions to carry out initial triage Ensure consistent, accurate and timely updates to tickets Ensure timely internal and external communications per SLA Handle ...