Digital & AI Support Apprentice
- Hiring Organisation
- JOHN FINCH COMPUTERS LTD
- Location
- Holmer Road, Hereford, England, United Kingdom
- Employment Type
- Advanced Apprenticeship
- Salary
- £17,000 a year
ticketing systems. Troubleshooting & Resolution: Diagnose and resolve common technical issues relating to: Hardware (PCs, laptops, printers) Operating systems (Windows, macOS) Software applications (including Microsoft 365/Office) User Management: Assist with basic user administration tasks, such as: Setting up new user accounts Password resets Managing security group access within … Active Directory and Microsoft 365 Documentation: Accurately log support requests, actions, and resolutions within the ticketing system and contribute to internal knowledge base articles Hardware Setup: Assist with the preparation, installation, and deployment of new hardware and software for clients Customer Service: Provide a professional, friendly, and patient approach ...