2 of 2 Apprenticeship IT Support Jobs in Hertfordshire

tier 1 enquiries from our internal branches across Europe. As the first point of contact for the branches and their helpdesks, you will be responsible for providing first-line support, troubleshooting for software issues, escalations whilst ensuring a high quality customer experience. Role Monitor and manage the support mailboxes, ensuring timely responses ad ticket creation. Provide first-line … technical support to internal branch members across Europe. Prioritise and triage support requests based on urgency and business impact. Escalate complex or unresolved issues to the Development Team as necessary. Maintain accurate and detailed records of support interactions. Develop a thorough understanding of all product documentation and processes to effectively support stakeholders and minimise response times. … SLA’s and business goals. Identify recurring issues and suggest improvements to the products, processes or documentation. Maintain up-to-date documentation of recurring issues, fixes and workflows to support consistent service delivery. Help maintain internal knowledge bases, FAQs and support materials used by the support team. Training Why choose our Azure Cloud Support Specialist apprenticeship More ❯

Looking for a career in the IT industry? We are looking for new talent within our friendly organisation to help deliver outstanding services to our customers. We are looking for motivated, hard-working people who are passionate about technology. Our apprenticeship programme is intended for candidates who are looking for a career in IT. Role Respond to Helpdesk requests … Communication skills Attention to detail Organisation skills Customer care skills Logical Team working Initiative Qualifications English GCSE, grade 4 (Essential) Maths GCSE, grade 4 (Essential) About the Employer PEBBLE IT LTD Pebble IT is a growing IT Services Provider, working with all types of organisations across many different business sectors. Our services are geared around the specific … needs of our customers ensuring everything we do is focused around improving business IT and performance. More ❯