1st Line Support Apprentice
High Street, Stevenage, England
JUST I.T. TRAINING LIMITED
Here, you will have the opportunity to gain valuable skills, knowledge and experience as you complete a Level 3 ICT Apprenticeship. You will be supporting the technical team, providing 1st line support - both onsite and offsite. Role Responsibilities: Respond to helpdesk requests remotely Taking help desk calls; logging and tracking calls Hardware and software repairs in a workshop facility … Carry out network documentation and reporting Assisting with sourcing spare parts and replacement equipment Assisting the technical team with maintenance tasks and installs What we are looking for: Desirable skills: Experience in hardware repair and troubleshooting Experience with Microsoft Windows and Microsoft Office products Personal qualities: Well organised and self-motivated with a good telephone manner Able to work … independently in the field Reliable, enthusiastic and able to work effectively in a team Ability to prioritise workload and deliver solutions to meet customer SLA’s Strong customer-facing skills, with an awareness of varying client technical skills Attention to detail and accurate record keeping Comfortable around young people in the education environment Essential: Having a full driving More ❯
Employment Type: Advanced Apprenticeship
Salary: £14,722.50 to £23,809.50 a year
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