IT Service Desk Analyst Apprentice (Level 3)
- Hiring Organisation
- Cardinal Newman College
- Location
- Lark Hill Road, Avenham, Preston, England, United Kingdom
- Employment Type
- Advanced Apprenticeship
- Salary
- £20,932.81 a year
role includes a Level 3 ICT Apprenticeship, offering hands-on experience while developing key technical skills in a modern, forward-thinking IT environment. Role Service Desk Operation • Provide first-line technical support i.e. (accounts, MFA, connectivity, AV, devices, Microsoft 365/Office 365, Operating Systems, for Cardinal Newman … Apply technical understanding to categorise incidents accurately. • Identify repeat issues, outages, or degradation • Coordinate escalations with Technicians and Engineers • Support downtime and change communications Service Management, Reporting and Process Improvement • Support ITIL-lite processes, i.e., Incident, Request, Problem, Knowledge • Maintain troubleshooting guides and technical FAQs Technical Administration • Assist with ...