2 of 2 Apprenticeship Customer Service Jobs in Leicestershire

value from their tech tools. Rectifying faults and providing advice on a wide range of hardware and related software. We are looking for someone with great hardware knowledge and customer service skills. Role Key Accountabilities: Procurement and configuration of hardware, ensuring devices are prepared and ready for new starters or to replace faulty equipment Maintain an organised tech … with cyber security and audit requirements Liaise with suppliers and vendors for warranty claims, parts replacement, repairs, and procurement of new hardware Respond to and resolve IT incidents and service requests promptly and professionally, ensuring all tickets are logged, prioritised, and resolved in line with agreed SLAs Contribute to knowledge sharing by creating documentation or guides to help improve … connectivity troubleshooting Experience or interest in diagnostic tools and performance testing software Awareness of data protection and security, including safe data handling and secure data erasure practices Passionate about customer service, ensuring clear, friendly, and professional support for colleagues Excellent written and verbal communication skills with the ability to explain technical concepts in simple terms Organised and methodical More ❯

creating, checking, and sending order forms for telecom services and products, ensuring that all information is accurate before submission. This role is vital to maintaining smooth operations and excellent customer service. Main Responsibilities: Order Form Management: Create and prepare order forms for telecoms services and products (VoIP, broadband, mobile, hosted PBX, SIP, etc.). Carefully review all details for … accuracy, including customer information, service plans, and pricing Send order forms to customers, suppliers, or partners within agreed time frames Track order form progress and follow up as required to ensure timely completion Data Accuracy & Compliance: Double-check all documentation to ensure compliance with company processes and telecom regulations Maintain detailed and organised records of all order forms … and related correspondence Identify and resolve discrepancies or missing information before submission Customer & Supplier Liaison: Communicate with customers to confirm order details and requirements Work with suppliers and internal teams to ensure smooth order processing and service activation Provide updates to customers regarding the status of their orders General Administrative Support: Assist with invoicing and processing of purchase More ❯