2 of 2 Apprenticeship IT Support Jobs in Leicestershire

IT Support (Digital Support Technician - Level 3 Apprenticeship) Ready to launch your IT career in eCommerce? We're looking for enthusiastic, logical thinkers with a passion for helping others. Join our dynamic team as a Digital Support Technician Apprentice, where you'll be the crucial first point of contact, ensuring customer success via live chat.You … will assist them swiftly and expertly, relying on your logical thinking and in-depth platform knowledge. The Opportunity Role: First-line customer support via live chat. You'll own inquiries from start to finish, diagnose problems, escalate complex issues, and proactively enhance our support resources. Location: Leicester (20-min walk from train station) - Office-based, with 1 WFH … re Looking For Essential: GCSE Grade C/4+ in Maths & English (or equivalent). Eligibility Note: This Level 3 Apprenticeship is for new learning. If you hold an IT related qualification higher than Level 2 (e.g., Level 3, Level 4, Degree, or Masters), you may be ineligible. You'll Bring: Clear Communicator: Skilled in expressing ideas effectively, written More ❯

Digital Support Technicians play a vital role in our future success. We place great importance on our customers' success. Our mission is to deliver exceptional assistance with top-notch product knowledge and communication skills, consistently meeting and exceeding customer expectations. Role About the Company: Our client is a leading eCommerce software provider based in Leicester (20 20-minute walk … train station). Their mission is to reimagine eCommerce by enhancing search, discovery, and customer engagement through a standout suite of innovative apps. About the Role: As a Digital Support Technician Apprentice, you will join a dynamic and supportive team, being the first line of support when a customer has a question. Your key responsibilities will include: Efficiently … of customer inquiries from the initial chat to diagnosing problems and providing updates throughout the process Escalating complex issues to senior team members (product specialists) and developers by logging support tickets Creating accurate instant set-ups via live chat, sharing articles and creating snippets Enhancing our support centres by identifying when articles need updating and reporting back to More ❯