2 of 2 Apprenticeship Service Delivery Jobs in Leicestershire

will support the delivery and maintenance of key IT services for our customers, including Microsoft 365, endpoint devices, networking, VOIP services, and data connections. This apprenticeship will develop you into a capable IT support professional combining a structured Level 3 training programme with hands-on experience. Role Provide first … customers via ticketing systems, telephone, and email, taking ownership of incidents from logging through to resolution while maintaining a high level of customer service Provide day-to-day support across Microsoft 365 services and end-user systems (Outlook, Teams, SharePoint, OneDrive), including user account management, device support, and platform ...

students, and escalate to 2nd line as and when required To monitor the Trust helpdesk and respond to phone calls with outstanding customer service and communication Ensuring requests are dealt with quickly and efficiently, while prioritising tasks Changing staff and student passwords on various Trust systems when requested Assisting … CCTV queries when requested in a confidential manner To implement and promote the TMET policies and procedures relating to all areas of employment and service delivery To work in a confidential manner when handling data Maintain high professional standards of conduct, attendance and punctuality To be willing ...