5 of 5 Apprenticeship Customer Service Jobs in London

member of the Technology Support Team, you will proactively deliver Service Desk and support services that help West Kent provide excellent customer service, while developing practical experience in infrastructure, systems and modern ways of working. Role Provide excellent customer service by responding to and resolving … service desk incidents, requests and queries within agreed service levels, keeping users and the Service Desk system updated, and liaising with third parties where required. Support the monitoring, maintenance and administration of secure on-premise and cloud infrastructure, escalating performance, security and availability issues where required. Work ...

will act as the first point of contact for customer support enquiries via the ticketing system and live chat. Role Act as the first point of contact for customer support enquiries via the ticketing system and live chat Manage incoming support tickets, ensuring they are logged correctly … ensure customers receive regular updates throughout the resolution process Check completed work to ensure requests have been fully resolved before closing tickets Help ensure customer queries are resolved within agreed service level agreements (SLAs) Support customers in using the platform effectively and guide them through system features Respond ...

colleagues and mentors throughout the firm. This includes exposure not only to IT but also to the broader business and legal environments. The IT Service Desk Apprentice reports to the Senior IT Manager in London. This role requires regular interaction with almost all employees, including partners, necessitating excellent communication … high level of professionalism. Primarily, this is a hands-on junior support role focused on local support in London. However, our IT Service Desk adopts a ‘follow-the-sun’ model, providing support to customers across all regions. Typical work hours are from 09:00 to 17:30, Monday ...

grow, you'll get involved in our IT transformation projects. Key responsibilities and accountabilities IT support Log, prioritise and resolve support tickets on our service desk, in person, by phone and remotely. Find and fix hardware and software problems on Windows laptops, desktops, printers and phones. Escalate issues … experience such as building a PC, setting up a home network or fixing family devices Familiarity with Windows and Microsoft 365 apps Some customer service experience, whether part-time, voluntary or at school An interest in cloud, cyber security or networking Training ICT (Information Communications Technician) Level ...

with routine system updates, security checks, backups, and preventative maintenance activities. Maintaining accurate records of support requests, technical documentation, and completed work within the service management system. Escalating complex technical issues to senior engineers where appropriate. Supporting network infrastructure projects, including switch, router, wireless, and connectivity deployments. Developing … understanding of cyber-security best practices and assisting with maintaining secure IT environments. Delivering excellent customer service while communicating professionally with clients and colleagues Training Training Provided: CompTIA A+ Microsoft AZ-900 Upon successful completion of the apprenticeship, you will have developed a strong foundation ...