3 of 3 Apprenticeship Customer Service Jobs in London

Good use of Microsoft Office, in particular, Outlook, Word, Excel and Windows Skills in Office 365 Hardware building The timely and accurate logging of customer issues into the Call Management System First Line support from both phone calls and incoming emails Take responsible for the quality of the information … need to escalate Recognising when a call is urgent and escalating accordingly Carrying out configuration and testing of new kit prior to install at customer site The ability to work as part of a team, whilst remaining self-motivated in managing your own workload The ability to demonstrate ...

/offsite staff, on premise & Cloud infrastructure and solutions. Role The IT Support Analyst’s role is to work as part of the IT Service Desk team spread across multiple sites, dedicated to delivering an outstanding IT service to the group, ensuring the streamlined operation … Providing desktop, remote and infrastructure support via the ServiceDesk ticketing system, to 400+ users working across multiple sites. Ensure that incidents reported to the service desk are categorised and then resolved as efficiently as possible. Support is provided primarily through remote desktop tools or physical attendance, should the need ...

hardware and software issues Support online learning platforms (Teams, Zoom, e-portfolio systems, etc.) Help keep digital systems updated and working smoothly Provide friendly customer service by phone, email, and online chat Assist with maintaining equipment, devices, and simple network tasks Produce basic user guides or instructions … Data Administrator: Managing learner records, ILR data, and compliance systems E-Learning Support Specialist: Supporting virtual learning platforms, resources, and online classrooms Helpdesk or Service Desk Analyst: Responding to tickets and troubleshooting issues for staff and learners Apprenticeship Standard Digital support technician (level 3) Training Provider LONDON VESTA COLLEGE ...