1 of 1 Apprenticeship IT Strategy Jobs in London

The IT Operations Apprentice, based on the service desk, will provide basic technical support to Foundation staff, focusing on customer service and assisting with day-to-day IT queries. This role is ideal for someone with strong communication skills, a commitment to delivering outstanding customer service, and a willingness to learn and develop. Role … Key responsibilities Provide first-line support to end-users, resolving basic IT issues related to operating systems, applications, and hardware, ensuring high levels of customer satisfaction. Utilize the Service Desk tool to manage and update support tickets, ensuring all tickets are handled promptly and kept up to date. Monitor and maintain compliance with Service Level Agreements, prioritising … staff or 3rd parties as required and work with 3rd parties to provide solutions to reported issues. Contribute to project work as part of the foundation's overall IT strategy as directed by the leaders within the IMT department. Perform other duties to help support the rest of the department, as is reasonably required. More ❯