4 of 4 Apprenticeship IT Support Jobs in London

The IT Support Apprentice will join the IT support team and play a key role in providing technical support and solutions across Frontier’s offices in the UK and Europe. This is an exciting opportunity to gain hands-on experience across the full IT solutions lifecycle, from hardware and software setup to troubleshooting and stakeholder engagement. Role The apprentice will develop technical expertise in IT infrastructure, software, and systems while working towards a Level 3 IT Support Technician Apprenticeship. You will gain this experience working with a variety of stakeholders … days a week ‘on the job’ learning, whilst attending classroom training one day a week. You will learn whilst working, receiving information and support from colleagues and your manager. The classroom training will complement the tasks you’ll carry out and will include: technical knowledge, IT support More ❯

We are looking to recruit an IT Apprentice to provide support and administration for all desktop applications, to take responsibility for the duties set out in the description, and to actively promote the best interests of the firm at all times. Role Provide first level support of … desktop applications Provide first level support of desktop hardware Provide first level support of peripheral devices Maintain IT issues and help notes Liaise with external support resources where applicable Building/testing future desktop setups To assist any other member of the department to fulfil their … duties To undertake any other duties which may reasonably be requested Training You will receive full training and support from the Just IT apprenticeship team to increase your skills Your training will include gaining a Level 3 Information Communication Technician qualifications Potential for permanent employment after apprenticeship Apprenticeship More ❯

Assist in troubleshooting and resolving hardware, software, and network issues. Stay updated with IT trends, security practices, and system protocols. Role Assist in troubleshooting and resolving hardware, software, and network issues Provide first-line technical support to users via phone, email, and in person Help install, configure, and … maintain desktops, laptops, printers, and peripheral equipment Support system updates, backups, and routine maintenance activities Document support tasks and solutions in ticketing systems Shadow and learn from senior engineers in diagnosing system and network failures Monitor system performance and escalate complex issues appropriately Training Information Communication Level … ICT) Apprenticeship Standard You will also receive full training and support from the Just IT Apprenticeship team to increase your skills Your training will include gaining a Level 3 ICT qualifications Potential for permanent role after completion of apprenticeship for the right candidate Apprenticeship Standard Information communications technician More ❯

This is a demanding support position, which calls for excellent customer service skills, the ability to articulate solutions clearly and confidently to end users and possess a broad technical knowledge across a range of technologies. You will remain the single point of contact with the customers. Ensuring any fault … customer and ITRM, and will providing timely updates, ensuring the fault is assigned the correct level of priority and attention. This is a demanding support position, which calls for excellent customer service skills, the ability to articulate solutions clearly and confidently to end users and possess a broad technical … knowledge across a range of technologies. General summary: Administering and supporting the customer’s infrastructure Delivering first line support Acting as the first point of contact for customers Demonstrating the ability to troubleshoot and resolve support issues within agreed SLA Providing regular, clear communication to customers Diagnosing and More ❯