1 of 1 Apprenticeship Microsoft Exchange Jobs in London

via phone, email, and ticketing system Log, manage, and update support tickets accurately Escalate unresolved issues to senior engineers Assist with user onboarding, offboarding, and account setups Support Microsoft 365, Exchange, networking basics, and security issues Provide support for mobile devices (iOS/Android) Visit client sites for hardware setup and issue resolution Assist with hardware … handling more complex (2nd line) issues with guidance and support What You’ll Learn (On the Job and Through Apprenticeship Training) Windows 10/11, Active Directory, and Microsoft 365 Networking fundamentals (DNS, DHCP, TCP/IP, Wi-Fi) Cloud and virtualisation (Azure, M365) Cybersecurity best practices Use of tools including NinjaOne, Zendesk, SentinelOne, and TeamViewer Customer service … and professional communication skills Technical documentation and troubleshooting Level 3 Information Communications Technician qualification (16 months, delivered remotely with workshop days) Microsoft 365 and Azure Fundamentals certifications (MS-900, AZ-900) Training Information Communications Technician Level 3 Apprenticeship Standard You will also receive full training and support from the Just IT Apprenticeship Team to increase your skills Potential More ❯