IT Support Services Apprentice
- Hiring Organisation
- Richmond and Wandsworth Councils
- Location
- Town Hall, Wandsworth High Street, London, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £19,747 a year
smooth daily operations. Role Provide first-line IT support to council staff via phone, email, and in person Log, track, and resolve incidents and service requests using IT service management tools Escalate unresolved issues to appropriate teams while maintaining ownership and communication Assist with hardware and software … installations, configurations, and troubleshooting Maintain accurate records of IT assets and service activities Contribute to the creation of user guides and knowledge base articles Participate in team meetings, training sessions, and service improvement initiatives Support the procurement and disposal of IT equipment in line with council policies Training ...