1 of 1 Apprenticeship Service Management Jobs in London

to end-users while ensuring a positive and efficient resolution of IT-related issues. You will be the first point of contact for all IT-related matters, delivering exceptional service and contributing to the overall success of our IT support function. Role To log all incidents and service requests in the Ebiquity IT service management tool. … place through multiple channels e.g. phone, email, or IM Responsible for, deploying, configuring, and supporting user devices (Laptops, workstations, smart devices, printers) To either resolve or escalate incidents and service requests in a timely manner and according to service level agreements (SLAs) To carry out the following daily checks: service desk tickets and backup reports. Where an More ❯