2 of 2 Apprenticeship Service Management Jobs in London

positive and efficient resolution of IT-related issues. You will be the first point of contact for all IT-related matters, delivering exceptional service and contributing to the overall success of our IT support function. Role To log all incidents and service requests in the Ebiquity IT service management tool. The interactions can take place through multiple channels e.g. phone, email, or IM Responsible for, deploying, configuring, and supporting user devices (Laptops, workstations, smart devices, printers) To either resolve or escalate incidents and service requests in a timely manner and according to service level ...

Role Under supervision and in line with agreed procedures, the apprentice will: Support the raising, responding to, and resolution of cyber security and IT service tickets through the Service Management system. Assist in the monitoring and investigation of security alerts and incidents, including phishing emails, malware, unauthorised … access attempts, and account issues. Provide first-line support to users on cyber security best practice, including password management, secure system usage, and data protection. Support identity and access management tasks such as account setup, password resets, and access reviews in line with security policies. Assist with ...