IT Support Apprentice
- Hiring Organisation
- BRINDISA LTD
- Location
- 9B WEIR ROAD, BALHAM, LONDON, England, United Kingdom
- Employment Type
- Advanced Apprenticeship
- Salary
- £22,500 a year
user support, including diagnosing and resolving straightforward IT faults and more. Role IT Support and User Support Log, categorise and prioritise IT faults and service requests received by telephone, email, or other approved channels (internal ticketing system). Provide professional first-line support, gathering clear information to diagnose hardware … equipment. Record faults, actions and resolutions and contribute to user guides, technical documentation and standard procedures. Identify recurring issues and provide information to support service improvements. Learning and Development Attend apprenticeship training and complete the Level 3 Information Communications Technician qualification, using protected study and off-the-job training ...