IT Service Desk Analyst Apprentice
- Hiring Organisation
- BODYCOTE PLC
- Location
- SPRINGWOOD COURT, SPRINGWOOD CLOSE, TYTHERINGTON BUSINESS PARK, MACCLESFIELD, England, United Kingdom
- Employment Type
- Advanced Apprenticeship
- Salary
- £18,000 a year
first point of contact for IT support via phone and self‐service portal. Log, categorise, prioritise, and update incidents and service requests within the ITSM tool Resolve common IT issues at first contact, following documented procedures. Escalate complex or unresolved issues in line with defined escalation paths. Ensure users ...