2 of 2 Apprenticeship Service Delivery Jobs in Manchester

Your primary role as an IT Support Apprentice is to deliver excellent technical on-site support with outstanding customer service to all users across the business. Role Deliver excellent customer and technology services via the Service Desk channels Use service monitoring tools to aid problem solving and service delivery Use automation where possible to support … releases Providing virtual support for staff working remotely as well as on-site. Interact with internal teams and 3rd party vendors as appropriate as part of the supply/delivery/support chain Handle escalated Service Desk tickets, incident management and service requests as appropriate Contribute to and resolve escalated customer, supplier, and vendor issues Develop and More ❯

by the business. Hardware Management: Setting up and maintaining computers, printers, and other devices. As an apprentice in our IT Services team, you will: Complete structured rotations within the Service Delivery team, including: IT Asset Management Change, Problem & Incident Management Front Office Support Team Back Office Support Team 2nd Line Support Service Transition Develop a wide range More ❯