1 of 1 Apprenticeship User Experience Jobs in Manchester

Intellect is looking for a motivated and enthusiastic ICT Apprentice to join our dynamic team. This is a fantastic opportunity to gain hands-on experience, work with industry professionals, and earn while you learn in a supportive and forward-thinking environment. Role Issue Resolution: Promptly respond to and resolve … from employees, ensuring minimal downtime and maintaining productivity System Monitoring: Continuously monitor and maintain computer systems and networks, identifying and rectifying potential problems proactively User Assistance: Assist users with software and hardware installations, updates, and provide guidance on everyday IT use, ensuring a smooth user experience Documentation … Maintain detailed records of IT issues, resolutions, and user interactions to ensure consistent support and facilitate future troubleshooting Collaboration: Work closely with the second and third-line support teams, escalating complex issues when necessary and ensuring seamless IT operations across the organisation Call Handling: Answer incoming IT support calls More ❯