3 of 3 Apprenticeship Microsoft Jobs in Merseyside

with technology that makes a difference. Role Providing technical support to users via phone, email, and remote tools like ISL Managing user accounts, resetting passwords, and configuring MFA in Microsoft 365 Installing, updating, and troubleshooting software on Windows, macOS, iOS, and Android Monitoring systems using tools like N-Able and NinjaOne and ensuring SLAs are met Setting up and More ❯

experienced (or self-taught) or somebody with a natural aptitude towards all things IT. We offer full on and off-site training to the right individual. Role Knowledge of Microsoft Office products & Office 365 Installing Windows and Mac based operating systems on to customer’s devices Understanding of basic networking, IP configuration, and troubleshooting connection issues Able to use More ❯

qualification. A Typical Day in the Job: Providing technical support to users via phone, email, and remote tools like ISL. Managing user accounts, resetting passwords, and configuring MFA in Microsoft 365. Installing, updating, and troubleshooting software on Windows, macOS, iOS, and Android. Monitoring systems using tools like N-Able and NinjaOne and ensuring SLAs are met. Setting up and … tasks and support system configurations. Documenting tasks and updates in the ticketing system and communicating progress via Teams and 3CX. Youll also gain exposure to cloud technologies such as Microsoft 365, Google Workspace, and Intune. Desired Qualities, Skills, and Knowledge: Essential: A clean UK driving licence and DBS check (required for visiting schools and client sites). Desirable: Familiarity … Windows and/or Mac computers. An interest in IT ticketing systems and remote desktop tools. Experience helping friends, family, or school with tech issues. Basic knowledge of VPNs, Microsoft 365, or Google Workspace. A Grade 5/C in GCSE English and a Grade 4/C in GCSE Maths is required for this role. Youll thrive at More ❯