2 of 2 Apprenticeship 1st Line Support Jobs in the Midlands

Start your IT career with SinglePoint Calls in Daventry. As our 1st Line IT Support Apprentice, you'll work on a real helpdesk, solving everyday tech problems for our team and clients while learning the ropes. Full training, friendly team and great prospects. No experience … support the team that relies on them Building your skills each day through training, shadowing and hands on practice Training Starting 1st Line IT Support, working up to 2nd/3rd Line support. Apprenticeship Standard Information communications technician (level 3) Training ...

will be responsible for taking incoming support calls, logging tickets for each call and providing daily updates to clients on any issues raised. Role Take all incoming support calls (Support Queue), 3CX will ring agents with the lowest call count first to ensure call … issues raised that are not fixed on first contact (unless otherwise agreed with the client) Monitor your Task Board daily Escalate to Second Line when necessary Attend weekly helpdesk meeting Training Why choose our Azure Cloud Support Specialist apprenticeship? The new Microsoft Azure Cloud Support ...