2 of 2 Apprenticeship Change Management Jobs in the Midlands

site maintenance and track work across various equipment Assist in resolving basic faults and confirm fault details as part of incident investigation and resolution Update incidents using the Service management toolset and provide updates to the customer, engineers and managers on the status where required Provide service support and has an understanding in the delivery of Incident, Change and Configuration management The duties of an Apprentice are detailed in subsequent sections. Performing in this role requires that certain activities are carried out within the following process areas: Support of Incident and Service Requests Assist with Configuration Management updates Assist with Change Management updates Awareness of Release Management Awareness of Problem Management Incident and Service Requests: In respect to Incident & Service Request Management, the Apprentice is expected to: Monitor Incidents assigned to the team and assist with management to resolution Ensure accurate incident status and investigation information is recorded by on a regular basis Support delivery of customer Sales orders and queries within Service Requests and track fulfilment and More ❯

systems for functionality and user needs Help develop user manuals and other support documents Shadow senior analysts to gain practical insight Attend apprenticeship training sessions and complete coursework Support change management and business readiness activities Take part in meetings and workshops with stakeholders Embrace new learning opportunities and contribute ideas Training Business Analyst Level 4 Apprenticeship Standard You More ❯