1 to 25 of 31 Apprenticeship Customer Service Jobs in the Midlands

The IT Service Desk is the public face of the University’s IT Services department. The Service Desk handles everything from individual technical problems to system outages. They are a single point of contact for our users - helping them to easily find solutions, request help and contact other … consuming issues to other colleagues. Team members are expected to contribute individually and within a collaborative working environment. This helps us to deliver excellent customer service and meet our service standards. The post holder should demonstrate the values of the IT Service Desk by maintaining open … and being inclusive and approachable. Main duties the apprentice will learn: Providing first line IT support to staff, students and visitors via all the Service Desk’s contact methods Ensuring all contact with users is recorded accurately in the IT Service Management tool Identifying trends within recent and more »

A Level 3 Customer Service Apprentice is required. This is a fantastic opportunity for someone who has an enthusiasm and keen interest in starting a career within Customer Service. As part of your role you will be: call handling, utilising a CRM, creating customer accounts, raising … notes are taken. Role This is a fantastic opportunity for any individual who has an enthusiasm and keen interest in starting a career within Customer Service. The company specialise in hosting/cloud solutions, internet and telecommunication support, web hosting and internet connectivity. They have a large number of … clients throughout the UK and provide an IT managed service for all of the above areas. They are now looking for an enthusiastic individual who has great communication and customer service skills to join their growing team. Key duties will include: · Call handling. · Directing calls and placing more »

This is a great opportunity to join the team as a Customer Service Apprentice at Orbital 10. We are looking to become the largest employer of Neurodiverse people in the country. Showing everybody, how it should be done. For this reason, we are currently only taking on students … who are Neurodiverse. Role While working as a customer service apprentice, your day-to-day role will involve the following tasks: Answering customer phone calls with a polite and professional demeanour Raising support tickets and accurately assigning them to the appropriate tier for resolution Serving customers in … our shop, which includes: Understanding customer inquiries and providing accurate answers Recommending the right products based on customer needs Processing customer transactions efficiently Any other task or responsibility in line with the role Training Customer Service Level 2 Practitioner Apprenticeship Standard Weekly off-the-job more »

A brilliant opportunity to join the team at Brian Currie in the Service department, developing key customer service and business admin skills within the automotive industry. Role Using multiple IT packages, including MS Office Interacting directly with internal and external customers to deliver a service Review … customer satisfaction, using evaluating tools and data Training No college attendance required; training provided in house Apprentice will be working towards Level 2 Customer Service Practitioner Standard qualification Regular meetings with one of our dedicated Skills Coaches, at least every 28 days Functional skills in maths and … set of skills, apprentices can go on to develop their career within any other areas of commerce they may be interested in. Apprenticeship Standard Customer service specialist (level 3) Training Provider SKILLNET LIMITED Working Week Monday - Friday, shifts, times to be discussed. Expected Duration 18 Months Positions Available more »

A brilliant opportunity to join the team at Brian Currie in the Service department, developing key customer service and business admin skills within the automotive industry. Role Using multiple IT packages, including MS Office Interacting directly with internal and external customers to deliver a service Review … customer satisfaction, using evaluating tools and data Training No college attendance required; training provided in house Apprentice will be working towards Level 2 Customer Service Practitioner Standard qualification Regular meetings with one of our dedicated Skills Coaches, at least every 28 days Functional skills in maths and … set of skills, apprentices can go on to develop their career within any other areas of commerce they may be interested in. Apprenticeship Standard Customer service specialist (level 3) Training Provider SKILLNET LIMITED Working Week Monday - Friday, shifts, times to be discussed. Expected Duration 18 Months Positions Available more »

As part of a team, the post holder is responsible for providing a front line technical support service to customers from all areas of the force and across the rank structure. The role will ensure that customers understand their IT to get the most benefit in their roles, gain … them there and then or recording the issues to help the investigation and diagnosis by other IS teams. Follow up on calls waiting for customer and waiting for authoriser to ensure they are completed within service targets. Follow up on Customer feedback on the closure of incidents … and stock checks for all technology assets, including the recovery of unused hardware or software assets. Administer asset records for devices, components and monitor service usage and billing working with service providers as required. To participate in the Force PDR process. Training Level Customer Service Specialist more »

A brilliant opportunity to join the team at Brian Currie in the Parts department, developing key customer service and business admin skills within the automotive industry. Duties include using multiple IT packages, including MS Office. Role Using multiple IT packages, including MS Office Interacting directly with internal and … external customers to deliver a service Review customer satisfaction, using evaluating tools and data Training College attendance at the DAF Haddenham college on a block release. Apprentice will be working towards Level 3 Customer Service Specialist Standard qualification. Regular meetings with one of our dedicated Skills … set of skills, apprentices can go on to develop their career within any other areas of commerce they may be interested in. Apprenticeship Standard Customer service specialist (level 3) Training Provider SKILLNET LIMITED Working Week Monday - Friday, shifts, times to be discussed. Expected Duration 18 Months Positions Available more »

Swarm is working with Kew Green Hotels to help find a Level 2 Customer Service Apprentice. Kew Green Hotels is a leading hotel management company with more than 55 international hotels under it’s wing. You will work with a diverse range of customers while gaining valuable skills … the contribution of all segments Maximise revenue Maintain strong relationships with colleagues across the estate ensuring that everyone works as one team to deliver customer excellence through our Guest Love programme Training Training will be with us - Swarm Training, a national provider of apprenticeships throughout the UK The successful … candidate will work towards the Level 2 Customer Service qualification, this apprenticeship will take 12 months to complete with assessments Apprentices will be required to have or achieve level 1 English and Maths and to have taken level 2 English and Maths tests prior to completion of their more »

and track support requests and resolutions using our ticketing system Escalate complex issues to higher-level support when necessary Maintain a high level of customer service, ensuring clients are kept informed of progress and resolution timescales Participate in training sessions and complete the Microsoft development programme to improve … you work, monitor your development and wellbeing, and discuss training sessions. They will also prepare you for your End Point Assessment to gain your Customer Service Apprenticeship qualification There is also a five-day teambuilding residential trip that is held in the spring of each year offered to … all apprentices on programme Opportunities for career progression within the company. Apprenticeship Standard Customer service practitioner (level 2) Training Provider HEREFORDSHIRE AND WORCESTERSHIRE GROUP TRAINING ASSOCIATION LIMITED Working Week Monday to Friday, 08:30 to 17:30. Expected Duration 15 Months Positions Available 1 Closing Date Saturday, 22nd more »

you to work not only on repairing and maintaining vehicles you will gain experience and knowledge of hybrid vehicles, air conditioning, parts stock management, customer service, sales and much more. Role If you would like to gain experience and knowledge in the following areas to start your career … apprenticeship for you! Responsibilities will include: Demonstrate expertise, not only on the technical aspects of motor vehicle technology but also in retail, parts and customer service Hybrid/Electric vehicle system and safe working practices Vehicle 4-wheel geometry principles Vehicle systems including battery, charging and air conditioning … Duration 30 Months Positions Available 1 Closing Date Friday, 28th June 2024 Start Date Monday, 26th August 2024 Desired Skills Communication skills Organisation skills Customer care skills Problem solving skills Number skills Team working Patience Physical fitness Qualifications English GCSE or equivalent, grade 4 (Desired) Maths GCSE or equivalent more »

Drive your career forward with this exciting apprenticeship opportunity. Our Service Technicians/Mechanics are involved all aspects of maintenance and repair from routine servicing to complex diagnostics and repairs to our customers vehicles Role The Service department is vital to the success of our business. From right … first-time fixes, to delivering excellent customer service, our Service Technicians/Mechanics play a pivotal role in delighting our customers and encouraging their continued loyalty. Every day is different within the Service department. As a Service Technician/Mechanic apprentice, some of your duties … parts and systems to ensure correct working. Following checklists to ensure all critical parts of vehicles are examined. Carrying out bumper to bumper overview, service, and inspection. Maintenance of electronic systems including on- board entertainment systems. Undertaking repair and maintenance of vehicle parts including clutches, gearboxes, tyres, brakes, and more »

This is an exciting time to join the Orthopaedic service at UHL. You will be a valued member of the Fracture Clinic Admin team, helping to support patients on the emergency care pathway whilst completing an apprenticeship. Its a busy environment but you will be totally supported by colleagues … the phone and face-to-face You will support the co-ordination and smooth running of the emergency care pathway Training Level 2 in Customer Service Training is either on site (Leicester Royal Infirmary or Leicester General Hospital) or online Training will take place for a day session … around every 6 weeks Potential full time employment. Apprenticeship Standard Customer service practitioner (level 2) Training Provider UNIVERSITY HOSPITALS OF LEICESTER NATIONAL HEALTH SERVICE TRUST Working Week Monday to Friday - Full time (37.5 hours). Expected Duration 14 Months Positions Available 1 Closing Date Thursday, 27th June more »

and they are looking to add a technical wizard to their support desk. If you have a passion for IT and a flair for customer service, this could be the role for you! Role True MSP is looking for an apprentice to join their technical support team who … Closing Date Friday, 21st June 2024 Start Date Monday, 24th June 2024 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Administrative skills Analytical skills Logical Team working Initiative Non judgemental Patience Confidentiality Qualifications English GCSE or equivalent, grade Minimum of … for outsourced IT support companies, we wanted to do things differently. So we created True MSP as a business that put client satisfaction and customer service above everything else. Combining over 45 years' experience, True MSP was set up by Tim Rookes and Neil Shaw, and we operate more »

Information Communications Technician Apprenticeship , delivered by our expert training team at Baltic Apprenticeships. A Typical Day in the Job: Provide an excellent level of customer service to staff and students. IT systems support across a cluster of schools. Support an active ITIL based helpdesk. Support a wide range … access to an Employee Assistance Programme which provides confidential, independent, and unbiased information and guidance 24/7. Pension Desired Qualities, Skills and Knowledge: Customer Service - Teaching and learning is at the forefront of everything, you are to ensure you provide a warm and friendly service to more »

Microsoft 365 Document management SecurityHosted telephone systems Use knowledge of products and services to highlight to Operations Manager and Company Director potential opportunities for service improvement with existing and new clients Send out mail merges and mail shots relevant to role and in line with agreed marketing schedule Handle … releases) Attend company/sales meetings Provide progress reports to Manager/Directors as requested. Deal with and direct appropriately incoming enquires Skills Required Customer service, telephone experience, customer-facing experience, or sales experience - preferred An ability to communicate in a professional, friendly way, to listen to more »

the following. Your duties and responsibilities in this role will consist of: · Our Internal CAD CAM modules. · Software Installation. · Solutions for questions, both direct customer engagement and offline through our support systems. · Researching and documenting solutions. · Creating and configuring machine parameters. Training Information communications technician Level 3 (A level … configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras. · Address IT issues by prioritizing in response to customer service level agreements. · Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets. · Support the roll out of … Closing Date Friday, 12th July 2024 Start Date Monday, 15th July 2024 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Presentation skills Administrative skills Number skills Analytical skills Logical Team working Creative Initiative Non judgemental Patience Qualifications 5 GCSE's more »

Fantastic opportunity for someone local to Bromsgrove looking to learn and work with an experienced, passionate and customer focused team within the signage sector. The successful apprentice will learn all areas of signage production. Role - Printing and manufacturing a wide range of signage. - Vinyl application to various substrates including … Start Date Monday, 24th June 2024 Desired Skills Communication skills Attention to detail Organisation skills Problem solving skills Logical Team working Initiative Physical fitness Customer service Computer literate Willing to learn Qualifications Maths and English GCSE or equivalent, grade GCSE Maths (Grade 4/C) (Desired) About the more »

a pool table and darts board in our break rooms Participate in exciting company incentives and days out Desired Qualities, Skills, and Experience: Strong customer service skills Career-driven and passionate about IT Basic understanding of hardware/software is beneficial Ability to use your own initiative A more »

Closing Date Wednesday, 3rd July 2024 Start Date Monday, 22nd July 2024 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Administrative skills Team working Initiative Non judgemental Reliable Qualifications English GCSE or equivalent, grade C/4 (Essential) Maths GCSE … or equivalent, grade C/4 (Essential) Business Admin/Customer Service/Health and Social NVQ or SVQ Level 2 or equivalent, grade PASS (Desired) About the Employer Eve Hill Medical Practice Eve Hill Medical Practice is a busy GP surgery based in Dudley; we have more »

role Good communication skills Proactive and eager to learn Good knowledge of IT systems and support Professional and courteous Comfortable with all aspects of customer service (face-to-face, phone and email) Your Training with Baltic: This apprenticeship provides the skills, qualification and experience you need to immerse more »

be part of something monumental. Our client don't just offer you an apprenticeship; they offer you a launchpad to success. Their commitment to customer service excellence is at the core of everything they do. With unmatched industry expertise, they continuously expand into new markets, forging long-term more »

where possible Role Systems Administration of cloud technologies such as OS365, operating systems and server-based applications Basic Network Administration Skills Logging incidents and service requests from customers received via telephone, email and customer portal through ITSM tool and process accordingly Provide excellent Client Communication & Customer Services … GCSE or equivalent, grade 3+ (D or above) (Essential) About the Employer HYBRIT SERVICES LTD HybrIT is a fast-growing Systems Integrator and Managed Service Provider. They deliver a customer first approach to services, ensuring quality while maintaining great relationships with our customers. Customers range from large corporate more »

to develop your administration skills being involved with inventory management and sales administration. Role General office administration Inventory Management Estimating/costing Sales administration Customer service Training Level 3 Apprenticeship - Business Administrator One day a month at Northampton College - Booth Lane Potential for a full time position once more »

an Employee Assistance Programme offering free, 24-hour confidential assistance Desired Qualities, Skills and Knowledge: Someone who wants to work in a school Good customer service skills Passionate about IT Able to prioritise tasks Grade 4/C in Math's and 5/C in English Your more »

someone with excellent rapport building skills and is comfortable & confident speaking to people on the phone & in person who is able to demonstrate outstanding customer service. Duties include placing job adverts for roles across our target areas plus more. Role Responsibilities will include, but are not limited to: Supporting more »