6 of 6 Apprenticeship Customer Service Jobs in the Midlands

your career in business administration within a fast-paced and technology-driven environment. You’ll be providing day-to-day administrative support to our Customer Service and Billing team, helping ensure the smooth delivery of services to our clients. Role Key Responsibilities Support the team with all aspects … maintain CRM and billing systems, ensuring data accuracy and up-to-date records Assist with reporting tasks and internal communications Help track contract renewals, service tickets, and subscriptions Undertake general administrative duties including scanning, filing, and preparing documentation Attend training and development sessions as part of the apprenticeship program ...

Core Systems Optimisation Team Service Desk handles everything from individual technical problems to system outages relating to the university’s core systems footprint. The apprentice will learn how to analyse new issues and requests. Taking phone calls from users, helping them in-person, using online live chat … based contact form. Role · Providing first line support on all core systems related issues via all the Service Desk’s contact methods. · Ensuring all contact with users is recorded accurately in the IT Service Management tool. · Identifying trends within recent and ongoing issues by monitoring incoming incident records ...

excellent opportunity for an individual to work for a business that stands out with unbeatable customer service, as part of your role you will be checking IT goods-in, such as lap tops & PC's. Also a possibility of becoming involved with adding products for sale to Amazon … Closing Date Tuesday, 13th January 2026 Start Date Tuesday, 27th January 2026 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Presentation skills Administrative skills Number skills Analytical skills Logical Team working Creative Qualifications English GCSE, grade 4/C (Essential ...

Answering incoming calls, emails, tickets and web chats from clients regarding IT issues Incident Logging: Accurately logging details of faults and requests into our Service Management tool Troubleshooting: Diagnosing and resolving basic technical issues such as: - Password resets and account unlocks - Software installation and Microsoft Office/365 queries … Basic hardware faults (laptops, printers, peripherals) Escalation: Identifying complex issues that need to be passed on to 2nd or 3rd line support teams Customer Service: Keeping users updated on the status of their tickets and ensuring high levels of customer satisfaction Learning: Dedicating 20% of your working ...

networking, and managed services to schools, businesses, and home users across Herefordshire and beyond for over 30 years. They pride themselves on theirhands-on, customer-focused approach, delivering reliable solutions that make technology simple and effective for everyone. If youre a tech enthusiast who enjoys problem-solving, learning … Skills, Qualities, and Knowledge: A genuine passion for technology you might enjoy building PCs, tinkering with hardware, or solving tech problems. Strong communication and customer service skills. Enthusiastic, proactive, and eager to learn new systems and technologies. A logical thinker with a problem-solving mindset. A Grade ...

dynamic, passionate team in the fast-paced world of telecommunications. Develop your skills in a supportive, collaborative environment while contributing to exceptional customer service. If you value collaboration, integrity, and growth, apply now! Role Updating spreadsheets in line with order progression and attending meetings with Project Managers to ensure … raising tickets and conducting checklists for orders which can be closed. Ensure regular communication with managers, team members, and other departments to maintain reliable service and meet customer expectations. Dealing with incoming calls and informing team members where required. Cross communicating between UC Support and Sales where needed ...