18 of 18 Apprenticeship Customer Service Jobs in the Midlands

Join Olympus Welding Supplies as a Business Administrator Apprentice and gain valuable experience in a busy office environment. You'll develop administration, customer service and IT skills while supporting the team with enquiries, business systems, customer records and day-to-day office operations. Role Answer incoming telephone … calls and direct enquiries to the appropriate member of the team. Respond to customer emails professionally and promptly. Provide excellent customer service to new and existing customers. Process customer enquiries and prepare quotations where appropriate. Use Sage software to process orders, update customer information ...

provide professional, accurate and timely administrative support across eCommerce platforms, customer enquiries and purchasing activities, delivering a consistently positive customer experience through effective communication, efficient coordination and high-quality service. Role Customer & Platform Support: Respond promptly and professionally to customers via eCommerce platforms, email and phone Handle … customer returns and shipment queries, liaising with couriers and the Returns department Collaborate with Sales and Purchasing teams to resolve product-related queries Work with the Ebay Specialist to ensure timely customer replacements, refunds and credit notes Maintain positive platform feedback by delivering exceptional service and proactively ...

Vending Ltd, you will play a key role in supporting the day-to-day operations of the business while helping to improve customer service and internal processes. This is an exciting opportunity to develop business admin skills by working across customer service, project coordination, digital systems … operational planning. Role Help create a smooth and professional customer experience from initial enquiry through to installation and ongoing support Identify process delays and inefficiencies, recommending and implementing improved systems and procedures Design and maintain customer welcome packs to ensure new customers receive clear and consistent information Coordinate ...

support to customers via ticketing systems, telephone, and email, taking ownership of incidents from logging through to resolution while maintaining a high level of customer service Provide day-to-day support across Microsoft 365 services and end-user systems (Outlook, Teams, SharePoint, OneDrive), including user account management, device … connectivity, escalating more complex issues where required Assist with VOIP services and data connections, supporting setup, configuration, and fault resolution Support cybersecurity and managed service tools, including system monitoring, patching, backups, vulnerability management, and security alert handling Communicate clearly and professionally with customers at all technical levels, ensuring issues ...

Support Apprentice Location: Hereford Salary: £18,000 - £20,000 Job Type: Full-Time, Apprenticeship About the Role Our client, an established Managed Service Provider with an excellent reputation for delivering IT support and cloud solutions to businesses across the region, is looking for an enthusiastic IT Support Apprentice … working towards a recognised Level 3 IT qualification. You'll receive ongoing support from experienced engineers, developing practical skills across Microsoft technologies, networking and customer support in a fast-paced MSP environment. What You'll Do: Provide 1st line IT support via phone, email and remote support tools Troubleshoot ...

seeking to appoint a Software Support Apprentice within our Abloy UK team. You will learn how to ensure that our customers receive 100% customer satisfaction in technical enquiries. Role The successful candidate will be answering technical and user experience tickets through our online helpdesk as well … user guides and other communications. Training There may be an opportunity for a full-time role after successful completion of this apprenticeship. Apprenticeship Standard Customer service practitioner (level 2) Training Provider CITY OF WOLVERHAMPTON COLLEGE Working Week Monday to Friday, 8am to 5pm (8am to 1pm on Friday ...

correspondence: Handling correspondence and file transfers Training Training will take place at the apprentice's workplace, supported by Stoke-on-Trent College Level 2 Customer Service Practitioner, including Functional Skills in English and maths if required On average, around 20% of your weekly working hours will be dedicated … This will depend on availability at the time. However, the experience will enable the individual to progress within healthcare and the NHS. Apprenticeship Standard Customer service practitioner (level 2) Training Provider STOKE ON TRENT COLLEGE Working Week Exact working hours to be confirmed. Expected Duration 1 Year Positions ...

with the aim of helping build, deploy, maintain and update IT systems across on premises, cloud and hybrid domains as part of the Next2IT Service Desk. Role This role combines project delivery with second-line support across multiple Next2IT clients. The Infrastructure Engineer Apprentice will play a key part … customer support chain, providing effective technical support and helping to maintain high levels of customer satisfaction. The position involves troubleshooting and resolving more complex technical issues escalated from first-line support, along with occasional site visits to clients to gain a better understanding of their operations and challenges. ...

identifying and removing technical blockers to maintain delivery momentum. Technical Documentation: Produce comprehensive help files, user guides, and support materials to assist with customer onboarding and reduce support ticket volume. Skills Required: Detail-Orientated: Capable of managing complex backlogs and ensuring documentation is accurate and useful. A Clear Communicator … Closing Date Sunday, 20th September 2026 Start Date Sunday, 4th October 2026 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Presentation skills Administrative skills Number skills Analytical skills Logical Team working Creative Initiative Qualifications English GCSE, grade 4/ ...

will gain hands-on exposure to a range of administrative tasks while developing your skills in business processes, IT systems, communication, data analysis, and customer service. The ideal candidate will be proactive, display good judgement, and be committed to contributing to the successful completion of projects and the effective … formats, including face-to-face, telephone, written correspondence, and digital platforms. Be responsive to queries and requests from internal teams and external stakeholders Project & Customer Service Focus: Take an active interest in ensuring the successful completion of projects and ensure customer requests and queries are handled efficiently ...

monitoring Ensure that all systems and services are proactively maintained, monitored and supported to ensure that we are meeting set SLA's Monitor the Service Desk email inbox to respond to support calls logged via email Answer telephone and complete support issues from initial contact to resolution. … calls in the relevant Call Logging system Provide 1st and 2nd line support on calls assigned by a service desk team member or other Support Engineer Escalate incidents when required to 3rd parties, external resources, or others Investigate, diagnose and troubleshoot a wide variety of problems with network ...

friendly manner Create and prepare artwork for print using graphic design software such as Adobe Illustrator, Photoshop, and InDesign Edit, proof, and resize customer artwork to ensure files meet print specifications and quality standards Operate computer systems and maintain organised digital filing for customer jobs, designs, and production … willingness to learn new skills, processes, and equipment within the print and design industry Build positive relationships with customers and colleagues while delivering excellent customer service Support day-to-day business operations and take on additional responsibilities as the role develops Maintain a professional attitude, strong work ethic ...

Trace Files and reporting Use both export and import dashboards timely Ensure accurate and timely billing Contribute to maintain good relationships and good customer service, with customers and suppliers Meet compliance at all times to regulations internal and external in accordance with government regulations Understand department process flow … Closing Date Friday, 14th August 2026 Start Date Monday, 24th August 2026 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Presentation skills Administrative skills Number skills Analytical skills Logical Team working Creative Initiative Non judgemental Patience Physical fitness Qualifications English ...

actively following up unexplained absences Provide support for the setup and start of commercial courses within the directorate, ensuring that students receive excellent customer service during the enquiry, booking and delivery of the course Assist with the booking of transport and accommodation for trips and visits as well … Closing Date Friday, 28th August 2026 Start Date Monday, 31st August 2026 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Presentation skills Administrative skills Analytical skills Logical Team working Initiative Qualifications English GCSE, grade 4/C or above (Essential ...

Join our friendly GP practice and develop skills in customer service, administration and healthcare operations. This exciting apprenticeship offers the opportunity to work alongside GPs, Nurses and Management teams while learning how a modern NHS practice runs from the inside. Role Reception duties, including welcoming and assisting patients … Months Positions Available 1 Closing Date Monday, 31st August 2026 Start Date Monday, 7th September 2026 Desired Skills Communication skills IT skills Organisation skills Customer care skills Team working Initiative Non judgemental Patience Qualifications English GCSE, grade 4 (Essential) Mathematics GCSE, grade 4 (Essential) About the Employer SOUTH HERMITAGE ...

whilst learning on the job. You will be expected to attend school/college once a week as part of your apprenticeship. Role Provide customer service to residents and customers Arrange appointments for residents with trades people in a cost effective and organised manner Dealing with queries from … other apprentices, Axis operatives, clients, customers, and tenants Keeping all activity logged and up to date in an accurate manner. Liaising with staff at customer sites, keeping them up to date with progress information Follow the company’s policies and procedures at all times Cooperate with colleagues from other ...

literature/material including: Ebulletins Social media Flyers Merchandise Website Assisting with company sales and reporting including: Selling price maintenance Monthly sales reports (by customer, product and trade body) Assisting with purchasing including: Consumables ordering Training Training will take place onsite at Roadlink International Ltd. Expected career progression after … Positions Available 1 Closing Date Friday, 28th August 2026 Start Date Monday, 31st August 2026 Desired Skills Communication skills IT skills Attention to detail Customer care skills Presentation skills Administrative skills Number skills Analytical skills Team working Creative Qualifications English GCSE, grade 4 (Essential) Maths GCSE, grade 4 (Essential ...

Positions Available 1 Closing Date Friday, 28th August 2026 Start Date Monday, 7th September 2026 Desired Skills Communication skills Attention to detail Organisation skills Customer care skills Logical Team working Initiative Physical fitness Good time management Ability to prioritise Determination Qualifications Maths and English GCSE, grade Minimum C/… solutions, the company provides efficient, reliable, and professional services to a wide range of clients, delivering projects to the highest standards while maintaining excellent customer service. ...