14 of 14 Apprenticeship Customer Service Jobs in the Midlands

in an innovative, multinational organisation, that is always growing, never boring and leading right? Then our apprenticeship programme is exactly what you’re looking for. Role Provide an outstanding service for customers Software support for our Digital Access Solution systems, Reporting and report development, Customer service and technical software support Training Working towards a Level 2 Customer Service Practitioner apprenticeship. There may be an opportunity for a full time position after successfully completing this apprenticeship as a Software Support Associate. Apprenticeship Standard Customer service practitioner (level 2) Training Provider CITY OF WOLVERHAMPTON COLLEGE Working Week 37.5 hours per week. Monday to Thursday, 8am to 5pm. 8am to 1pm on Friday. Expected Duration More ❯

To work within a team of support professionals to learn how to deliver administrative and technical support across the Managed service contracts. Deliver effective admin support and excellent customer service in delivery of fault resolutions. Role Working as part of the team, the job holder will provide Technical Administrative Support on various customer service contracts … as required. The role holder will support service call resolution and update incidents from customers; they will have the ability to question end users and evaluate issues effectively and be required to assist in fault resolution on various support contracts. Requires ability to communicate with users and evaluate support issues effectively and provide initial identification of faults Updating of … on-site maintenance and track work across various equipment Assist in resolving basic faults and confirm fault details as part of incident investigation and resolution Update incidents using the Service management toolset and provide updates to the customer, engineers and managers on the status where required Provide service support and has an understanding in the delivery of More ❯

act as the first point of IT support contact for all customers. To proactively resolve hardware and software issues from all incoming channels. To deliver a high level of customer service in line with set Company Service Level Agreements. Role Key Tasks and Responsibilities: To provide a professional and personal first point of contact to all customers. … inbound channel are properly understood and recorded on Autotask. To proactively contact and chase customers until a resolution has been achieved or the issue is escalated. To deliver exceptional Customer Service striving to achieve first time resolution. To escalate relevant and more complex work to the more experienced Service Desk Technicians after initial assessment and within a … relevant time scale. To proactively manage all personal workloads, ensuring all tickets are worked within the set Service Level Agreements. To achieve the set Service Desk KPIs and Service Level Agreements. To adhere to all Service Desk technical processes and guidelines as well as company processes and standards as per the handbook. To undertake maintenance tasks More ❯

delivering technical support to clients across multiple locations, including schools and business environments. You’ll learn how to install, maintain, and troubleshoot hardware and software systems while developing your customer service and problem-solving skills. Role Main role/Responsibilities [will include but not be limited to]: Travel to schools and business customer sites to provide on … site IT support. This is a field-based role requiring regular travel to customer sites, so a willingness to be mobile and work independently is essential. You will be provided with a company car as well! Assist in the installation, configuration, and maintenance of desktops, laptops, tablets, printers, and networking equipment. Respond to support tickets and escalate complex issues … and documentation on-site. Ensure all work is performed in line with data protection and safeguarding policies, particularly when working in schools. Maintain a high level of professionalism and customer service at all times. Learn from experienced engineers and participate in relevant training and certification programmes. Desirable Skills: Professionalism. Customer service. Good hygiene. Punctuality. Personal Qualities: Friendly More ❯

will join an established ICT team renowned for nurturing talent and launching careers. You'll engage with customers from multiple organisations and professions, tackle intriguing projects, and hone your customer service and IT skills all in a one team environment. Role Are you passionate about technology and eager to make your mark in the ICT world? Join us … as a Service Desk Apprentice at Public Sector Partnership Services (PSPS) and embark on an exciting journey working with 3 local councils. You will assist the councils in their day-to-day work, enabling them to better support and serve our communities. Key Responsibilities: Be the friendly first point of contact on our ICT service desk, handling queries … via phone, remote support, email and web chat Provide remote support for a variety of issues, from black screening laptops to email glitches Assist with service desk incidents and requests, ensuring smooth operations Image and set up work laptops, phones, and tablets Manage user accounts within our ICT environment Keep all tickets updated and ensure timely resolutions Accurately maintain More ❯

You will work as part of the ICT Service Desk team where you will be the first point of contact for our Trust colleagues with regard to faults and incidents associated with using our infrastructure, communications and core corporate applications. Role Taking and resolving the ICT Service desk telephone calls Complete user and resource request forms Taking ownership … of faults and incidents and managing them by categorising and prioritising them in line with team procedures Escalating any incidents and service requests that you can’t resolve, to senior members of staff Have a 'service orientated' approach to work, with excellent customer service skills To work as a member of a team, encouraging knowledge sharing … needs Follow agreed plans, procedures and instructions to complete tasks and activities Work to defined deadlines as part of a team and on an individual basis to deliver technical service within the Service Level Agreements Quick and accurate advanced keyboard skills required for computer related tasks Safe transportation of IT equipment making use of trolleys and Trust vehicles More ❯

We’re looking for an IT Service Desk Apprentice to gain hands-on experience supporting users across a dynamic professional environment. You’ll play a key role in supporting the IT team by assisting staff with a wide range of technical issues and gaining hands-on experience troubleshooting hardware, software and network problems. Role Providing first-line support for … offboarding) Supporting and learning systems such as Active Directory, Microsoft Exchange, and Office 365 Logging all support requests and documenting troubleshooting steps Ensuring compliance with IT policies and maintaining service standards Collaborating with the Service Desk Manager and wider teams to resolve cross-functional issues Delivering great customer service by responding to user queries promptly and More ❯

needing technical help. You’ll gain hands-on experience resolving a range of IT issues and developing your knowledge across hardware, software, and network support. Role Providing high-quality customer service and technical support over the phone and via a ticketing system. Logging and managing IT support tickets, resolving common issues such as password resets, network faults, and … hardware problems. Supporting the resolution of 1st and 2nd line technical incidents in line with SLAs. Prioritising and managing your workload effectively. Meeting key performance targets and service standards. Contributing to process and technical improvements. Following company procedures, policies, and values at all times. Training Why choose our Cloud Network Specialist apprenticeship? QA’s Cloud Network Specialist Level More ❯

start your career in a dynamic, professional environment? AAG IT, an award-winning business IT support provider, is offering an exciting opportunity for an enthusiastic individual to join their Service Desk team as an IT Apprentice. Founded in 2009 and headquartered in Chesterfieldwith additional offices in London, Manchester, and SheffieldAAG supports businesses across the UK with tailored IT solutions … gain exposure to tools such as TeamViewer and Command Prompt, support cloud-based services like Microsoft 365, and work closely with senior technicians to build real-world technical and customer service skills. This is a fantastic opportunity for someone looking to learn and grow in a supportive, forward-thinking, client-focused team. In this role, youll work towards … log support requests using Autotask and escalate issues according to SLA requirements and technical complexity Communicate with users via phone, email, messaging, and video calls, delivering clear and professional customer service. Use internal documentation and knowledge bases to perform basic troubleshooting and assist senior technicians with complex tasks. Configure and test new IT equipment including desktops, peripherals, routers, and More ❯

You will be responsible for proving excellent IT support and customer service, to both internal and external users. You will work with the Regional IT Manager and Senior IT Technician to support the IT systems, applications and associated software at the school. Role Provide high-quality technical support and advice to the school. Prepare devices for use, including … Days and shifts to be confirmed. Expected Duration 1 Year 5 Months Positions Available 1 Closing Date Tuesday, 5th August 2025 Start Date Tuesday, 12th August 2025 Desired Skills Customer care skills Problem solving skills Team working Qualifications 3 of any subject GCSE, grade 4+ (A* - C) (Essential) Maths & English GCSE, grade 3+ (D or above) (Essential) About the More ❯

administrator and office administrator Collaborate with team members to assist with various administrative tasks and projects Maintain an organised and efficient office environment Respond to enquiries and provide excellent customer service to internal and external stakeholders Participate in training sessions and professional development opportunities to enhance your skills Training Data Technician Apprenticeship Standard Level 3, including Functional Skills … Year 4 Months Positions Available 1 Closing Date Friday, 15th August 2025 Start Date Thursday, 21st August 2025 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Presentation skills Administrative skills Number skills Analytical skills Logical Team working Creative Qualifications English GCSE, grade 4 or above (Desired) Maths GCSE, grade … or above (Desired) About the Employer GB FIELD SERVICES LTD Humber Bank Instruments (HBI) is a leading turnkey engineering service provider specialising in electrical, control, and instrumentation (EC&I) solutions. We deliver comprehensive services tailored to meet the unique needs of various industries, ensuring optimal performance and safety, proactive and compliant solutions. More ❯

end IT support to all colleagues across the Southwater Event Group properties and provide support in setting up IT requirements for TIC client events, ensuring the highest level of customer service is provided at all times. Role To monitor the IT helpdesk on a daily basis, ensuring all tickets raised are prioritised and dealt with in a timely … business. Expected Duration 2 Years Positions Available 1 Closing Date Friday, 22nd August 2025 Start Date Monday, 25th August 2025 Desired Skills Communication skills IT skills Attention to detail Customer care skills Team working Microsoft Office Enthusiastic Qualifications English GCSE, grade 4 (Essential) Maths GCSE, grade 4 (Essential) About the Employer Southwater Event Group The Southwater Event Group is More ❯

routine maintenance procedures Attend relevant courses, or utilise other means to improve/update IT skills Assist users with technical issues by providing clear and helpful guidance, ensuring excellent customer service and high user satisfaction Report any issues or incidents to the Director of IT Services The post has responsibility for physical resources, involving the correct and secure … Year 5 Months Positions Available 2 Closing Date Wednesday, 13th August 2025 Start Date Monday, 1st September 2025 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Team working Initiative Non judgemental Patience Physical fitness Qualifications Another subject GCSE, grade 9-4 (Essential) Another subject GCSE, grade 9-4 (Essential) Another subject GCSE, grade More ❯

office environment. Apprentices will develop essential administrative skills and combines practical work experience with structured learning and professional development. Role Provide administrative support across departments, including sales, technical, and customer service teams Assist with managing client accounts, updating CRM systems, and maintaining accurate records Support the preparation of quotes, invoices, and order processing for IT hardware, software, and … Employer EMERALD IT MANAGED SOLUTIONS LIMITED Based in Warwickshire, Emerald Group offers specialist IT support solutions across the West Midlands, giving you and your business a personable and friendly service for all of your IT needs. The Emerald Group team are all friendly and relatable. We take the time to get to know our clients so we can offer More ❯