3 of 3 Apprenticeship Customer Service Jobs in the Midlands

Answering incoming calls, emails, tickets and web chats from clients regarding IT issues Incident Logging: Accurately logging details of faults and requests into our Service Management tool Troubleshooting: Diagnosing and resolving basic technical issues such as: - Password resets and account unlocks - Software installation and Microsoft Office/365 queries … Basic hardware faults (laptops, printers, peripherals) Escalation: Identifying complex issues that need to be passed on to 2nd or 3rd line support teams Customer Service: Keeping users updated on the status of their tickets and ensuring high levels of customer satisfaction Learning: Dedicating 20% of your working ...

safety solutions, user access, reporting) Diagnose and resolve basic system and user issues, escalating where required Support the setup, configuration, and onboarding of new customer systems Maintain and update customer accounts, user access, and system data across core platforms Assist with system integrations, updates, and improvements … Closing Date Friday, 29th May 2026 Start Date Monday, 1st June 2026 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Administrative skills Team working Qualifications English GCSE, grade A-C or 4-9 (Essential) Maths GCSE, grade A-C or 4-9 (Essential ...

offer the exciting opportunity to recruit a Data Technician Apprentice to join their expanding business. With a passion for freshly cooked food and fantastic customer service, Relish School Food prides itself on its bespoke approach to providing all the required IT systems to support a busy school kitchen. … Closing Date Friday, 22nd May 2026 Start Date Friday, 26th June 2026 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Analytical skills Logical Team working Interest/experience App dev Interest/experience Web Coding Proficient in MS Office ...