4 of 4 Apprenticeship IT Support Jobs in the Midlands

This is a varied role combining IT support responsibilities with valuable business administration duties within a growing IT services company. Role You will provide: Helpdesk support via email and telephone Assisting customers with IT-related enquiries and helping to resolve technical issues. Following issue resolution … Accurately maintain customer records Update service tickets, document solutions and ensure systems are kept up to date. Alongside technical support, you will assist with a range of business administration activities including: Customer communications Scheduling visits and installations Preparing documentation Maintaining records Processing business information Supporting general office operations. Help ...

Velocity Academy has an exciting new opportunity for an IT Support Technician with Metamation, a CAD CAM Software company based in Redditch. This is a fantastic opportunity for someone to get themselves into IT and kickstart a career. Role As a successful applicant, you will join … support team where you will receive excellent training. Our support team are the no.1 of our business and will be providing support based on the following. Your duties and responsibilities in this role will consist of: Our Internal CAD CAM modules. Software Installation. Solutions for questions, both ...

Apprentice ICT Technician providing first-line IT support to customers and staff, assisting with hardware, software and network issues while gaining hands-on experience and working towards the Level 3 Information Communications Technician qualification. Role Provide first-line technical support to customers and internal users via phone … email and in person. Diagnose and resolve hardware, software and network issues, escalating where appropriate. Set up, configure and maintain IT equipment including laptops, desktops, printers and mobile devices. Support users with day-to-day IT tasks such as password resets, software installations and account management. ...

will be responsible for taking incoming support calls, logging tickets for each call and providing daily updates to clients on any issues raised. Role Take all incoming support calls (Support Queue), 3CX will ring agents with the lowest call count first to ensure call answering is balanced … with the client) Monitor your Task Board daily Escalate to Second Line when necessary Attend weekly helpdesk meeting Training Why choose our Azure Cloud Support Specialist apprenticeship? The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud ...