9 of 9 Apprenticeship IT Support Jobs in the Midlands

grown to be a well-respected firm occupying offices in both Central Milton Keynes and Northampton. They are now looking for an apprentice to support both of their offices to support with user assistance, hardware support, documentation knowledge and projects. Role Support & User Assistance … first point of contact for basic IT support queries from staff across all offices and remote working environments Provide polite, professional and timely support in person, by telephone, by email and through remote support tools Log, update and progress IT support requests, ensuring accurate ...

Start your IT Support career with Leap IT! You will gain experience in providing first line IT support. Role Take all incoming support calls (Support Queue), 3CX will ring agents with the lowest call count first to ensure call answering is balanced Log tickets … with the client) Monitor your Task Board daily Escalate to second line when necessary Attend weekly helpdesk meeting Training Why choose our Azure Cloud Support Specialist apprenticeship? The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud ...

will support the delivery and maintenance of key IT services for our customers, including Microsoft 365, endpoint devices, networking, VOIP services, and data connections. This apprenticeship will develop you into a capable IT support professional combining a structured Level 3 training programme with hands-on experience. … Role Provide first-line IT support to customers via ticketing systems, telephone, and email, taking ownership of incidents from logging through to resolution while maintaining a high level of customer service Provide day-to-day support across Microsoft 365 services and end-user systems (Outlook, Teams, SharePoint ...

Kick-start your IT career with Speller Metcalfe as a Trainee IT Support Apprentice. You’ll support colleagues with everyday tech, Microsoft 365, laptops and devices while gaining real hands-on experience in a friendly, forward-thinking construction business. Role Respond to IT requests … Teams and the ticketing system. Log and resolve first-line incidents, escalating more complex issues when needed. Set up laptops, monitors and mobile phones. Support Intune enrolment, Autopilot builds, Microsoft 365, Windows, printers, Wi-Fi, VPNs and user accounts. Maintain asset records and support starter and leaver processes. ...

gain hands-on experience working alongside our experienced engineers and build the foundations for a successful career in IT. Role Providing high-quality technical support via phone, email and ticketing systems Logging and managing IT support requests Troubleshooting software, hardware and connectivity issues Supporting the resolution … Duration 1 Year 5 Months Positions Available 1 Closing Date Friday, 2nd October 2026 Start Date Friday, 9th October 2026 Desired Skills Communication skills IT skills Problem solving skills Team working UK driving licence Qualifications 3 of any subject GCSE, grade 4+ (A* - C) (Essential) Maths & English GCSE, grade ...

looking for an enthusiastic IT Support Apprentice who enjoys solving problems, learning new technology and helping people. Role You will join our Support team and help customers use our software effectively. With training and support from experienced colleagues, you will learn how to investigate issues, manage … support requests and resolve common technical problems. You will also gain experience in software testing, databases, cloud technology and customer service while working towards an IT qualification. Key Responsibilities: Respond to customer queries by phone and email Log, manage and update support tickets Investigate and resolve common ...

About the opportunity Take this free training, gain a certification and guaranteed career support - no brainer! Netcom Training's government-funded IT Support course is your shortcut to breaking into IT and launching a career in tech. Learn the essentials - hardware, networks, cloud computing, troubleshooting … learn Setting up and maintaining secure networks Configuring and integrating desktop and mobile devices Applying cloud security and disaster recovery methods Understanding IT systems, legislation and business operations Potential roles and salaries IT Systems Administrator: £25,000 - £35,000 Technical Support Technician: £23,000 - £27,000 Entry ...

Gain experience of providing 1st & 2nd line support to a range of clients, resolving issues and problems with customers' IT infrastructure, providing insight and proposing solutions to IT issues. You will work on a range of projects, including upgrades, migrations and implementations. Role Learning many aspects … providing support to customers, including helping users who have technical issues or need help with supporting applications Dealing with alerts and automated system monitoring Ensure that all systems and services are proactively maintained, monitored and supported to ensure that we are meeting set SLA's Monitor the Service Desk ...

Keystep Solutions design, install, and support access control systems for hotels across the UK. From keycard entry to integrated security platforms, we help hotels keep guests and staff safe and moving smoothly. As we grow, we're looking for an enthusiastic apprentice to join our team and learn ...