IT Service Desk Customer Service Apprentice
- Hiring Organisation
- UNIVERSITY OF BIRMINGHAM
- Location
- Edgbaston, Birmingham, West Midlands, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £21,733 a year
broad understanding of the University’s organisational structure, business functions, strategic aims, and key stakeholders to accurately assess the impact of issues. Participating in ITIL-based Incident and Problem Management in line with documented processes. Updating the Status Page for system outages to keep the wider University informed and sharing ...