2 of 2 Apprenticeship SLA Jobs in the Midlands

trust asset registers are maintained Advise Trust colleagues on internal procedures and processes Assist in the development and management of internal documentation Aim to achieve Service Desk and personal SLA’s and KPI’s To undertake any other duties of a similar nature consistent with the responsibilities of this post in order to provide a quality ICT service Training During More ❯

installation under supervision. Support the implementation of multi-factor authentication and group policy application while following internal procedures. Accurately log support requests using Autotask and escalate issues according to SLA requirements and technical complexity Communicate with users via phone, email, messaging, and video calls, delivering clear and professional customer service. Use internal documentation and knowledge bases to perform basic troubleshooting More ❯