SLA Jobs in the Midlands

Service Level Agreement (SLA)
England > Midlands

The table below provides summary statistics for permanent job vacancies advertised in the Midlands requiring SLA skills. It includes a benchmarking guide to the annual salaries offered in vacancies that cited SLA over the 6 months leading up to 31 May 2025, comparing them to the same period in the previous two years.

6 months to
31 May 2025
Same period 2024 Same period 2023
Rank 107 108 105
Rank change year-on-year +1 -3 -19
Permanent jobs citing SLA 192 272 268
As % of all permanent jobs advertised in the Midlands 2.78% 2.11% 3.06%
As % of the Quality Assurance & Compliance category 16.15% 15.13% 12.00%
Number of salaries quoted 163 228 199
10th Percentile £26,250 £23,275 £25,000
25th Percentile £28,822 £25,000 £28,125
Median annual salary (50th Percentile) £30,580 £28,310 £34,500
Median % change year-on-year +8.02% -17.94% -1.43%
75th Percentile £37,500 £40,000 £47,500
90th Percentile £58,750 £59,458 £64,500
England median annual salary £32,500 £32,500 £40,000
% change year-on-year - -18.75% +6.67%

All Quality Assurance and Compliance Skills
Midlands

SLA falls under the Quality Assurance and Compliance category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring quality assurance or compliance skills in the Midlands.

Permanent vacancies with a requirement for quality assurance or compliance skills 1,189 1,798 2,233
As % of all permanent jobs advertised in the Midlands 17.20% 13.98% 25.52%
Number of salaries quoted 547 1,280 896
10th Percentile £28,822 £25,750 £28,000
25th Percentile £30,790 £31,476 £36,625
Median annual salary (50th Percentile) £48,500 £47,500 £50,000
Median % change year-on-year +2.11% -5.00% +8.50%
75th Percentile £58,750 £62,500 £65,000
90th Percentile £73,750 £73,750 £80,000
England median annual salary £60,000 £52,500 £57,500
% change year-on-year +14.29% -8.70% +4.55%

SLA
Job Vacancy Trend in the Midlands

Job postings citing SLA as a proportion of all IT jobs advertised in the Midlands.

Job vacancy trend for SLA in the Midlands

SLA
Salary Trend in the Midlands

3-month moving average salary quoted in jobs citing SLA in the Midlands.

Salary trend for SLA in the Midlands

SLA
Salary Histogram in the Midlands

Salary distribution for jobs citing SLA in the Midlands over the 6 months to 31 May 2025.

Salary histogram for SLA in the Midlands

SLA
Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the Midlands region over the 6 months to 31 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
West Midlands +11 127 £30,580 +8.75% 30
East Midlands +24 65 £29,500 +3.51% 35
SLA
England

SLA
Co-occurring Skills and Capabilities in the Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 24 (12.50%) Microsoft Exchange
2 17 (8.85%) SharePoint
3 13 (6.77%) Confluence
4 2 (1.04%) Skype for Business
5 1 (0.52%) Apache
5 1 (0.52%) Tomcat
Applications
1 6 (3.13%) Microsoft Excel
2 1 (0.52%) Microsoft Office
2 1 (0.52%) MS Visio
Business Applications
1 77 (40.10%) Salesforce CRM
2 1 (0.52%) Infor M3
Cloud Services
1 26 (13.54%) Microsoft 365
2 17 (8.85%) Azure
3 8 (4.17%) Entra ID
3 8 (4.17%) OneDrive
4 5 (2.60%) AWS
4 5 (2.60%) Mimecast
5 4 (2.08%) SuccessFactors
6 3 (1.56%) Power Automate
6 3 (1.56%) Power Platform
6 3 (1.56%) PowerApps
7 2 (1.04%) GCP
8 1 (0.52%) Amazon EKS
8 1 (0.52%) Azure AKS
8 1 (0.52%) Cloudflare
8 1 (0.52%) Google Kubernetes Engine
8 1 (0.52%) IaaS
8 1 (0.52%) SaaS
Communications & Networking
1 21 (10.94%) LAN
1 21 (10.94%) WAN
2 15 (7.81%) Firewall
3 12 (6.25%) MPLS
4 11 (5.73%) BGP
5 10 (5.21%) Cisco IOS
5 10 (5.21%) IPsec
5 10 (5.21%) Junos
6 9 (4.69%) DHCP
7 8 (4.17%) DNS
8 7 (3.65%) Ethernet
8 7 (3.65%) Remote Desktop
9 6 (3.13%) TCP/IP
10 4 (2.08%) VPN
10 4 (2.08%) Wireless
11 3 (1.56%) SAN
11 3 (1.56%) Wi-Fi
12 2 (1.04%) Network Security
12 2 (1.04%) Skype
13 1 (0.52%) Cisco ASA
Database & Business Intelligence
1 2 (1.04%) SQL Server
Development Applications
1 14 (7.29%) JIRA
General
1 47 (24.48%) Social Skills
2 30 (15.63%) Law
3 10 (5.21%) Finance
4 9 (4.69%) Marketing
4 9 (4.69%) Organisational Skills
5 8 (4.17%) Analytical Skills
6 7 (3.65%) Inclusion and Diversity
Job Titles
1 85 (44.27%) Business Manager
2 77 (40.10%) Business Development Manager
2 77 (40.10%) Development Manager
3 32 (16.67%) Analyst
4 28 (14.58%) 2nd Line Support
4 28 (14.58%) IT Support
5 25 (13.02%) Support Analyst
6 17 (8.85%) IT Analyst
7 16 (8.33%) IT Support Analyst
8 12 (6.25%) 1st Line Support
9 11 (5.73%) Architect
9 11 (5.73%) Network Architect
10 10 (5.21%) Support Engineer
11 9 (4.69%) 2nd Line Support Analyst
12 8 (4.17%) Business Systems Manager
12 8 (4.17%) Support Manager
12 8 (4.17%) Systems Manager
12 8 (4.17%) Systems Support
12 8 (4.17%) Systems Support Manager
13 7 (3.65%) Technical Support
Libraries, Frameworks & Software Standards
1 1 (0.52%) JMS
1 1 (0.52%) Web Services
Miscellaneous
1 17 (8.85%) Driving Licence
2 9 (4.69%) Management Information System
3 8 (4.17%) Data Centre
4 5 (2.60%) Onboarding
5 2 (1.04%) Self-Motivation
6 1 (0.52%) Legacy Systems
6 1 (0.52%) Private Cloud
6 1 (0.52%) Public Cloud
6 1 (0.52%) SCADA
Operating Systems
1 38 (19.79%) Windows
2 16 (8.33%) Windows Server
3 6 (3.13%) Linux
3 6 (3.13%) Windows 10
4 5 (2.60%) Apple iOS
4 5 (2.60%) CentOS
4 5 (2.60%) Mac OS
4 5 (2.60%) Rocky
4 5 (2.60%) Ubuntu
5 2 (1.04%) Windows Server 2003
5 2 (1.04%) Windows Server 2019
6 1 (0.52%) Android
6 1 (0.52%) Windows 7
6 1 (0.52%) Windows Server 2008
6 1 (0.52%) Windows Server 2012
Processes & Methodologies
1 77 (40.10%) Active Listening
1 77 (40.10%) B2B
1 77 (40.10%) Business Development
1 77 (40.10%) CRM
1 77 (40.10%) Deadline-Driven
1 77 (40.10%) Value Proposition
2 31 (16.15%) Customer Service
2 31 (16.15%) Incident Management
3 24 (12.50%) Customer Value Proposition
4 23 (11.98%) Service Delivery
5 22 (11.46%) Problem-Solving
6 19 (9.90%) Continuous Improvement
7 18 (9.38%) Root Cause Analysis
8 14 (7.29%) Agile
8 14 (7.29%) Change Management
8 14 (7.29%) ITSM
9 12 (6.25%) Technical Leadership
10 10 (5.21%) Network Design
10 10 (5.21%) Process Improvement
11 9 (4.69%) ITIL
Programming Languages
1 30 (15.63%) SQL
2 8 (4.17%) PowerShell
3 1 (0.52%) Java
Qualifications
1 22 (11.46%) Security Cleared
2 19 (9.90%) SC Cleared
3 12 (6.25%) Degree
4 11 (5.73%) CCNP
4 11 (5.73%) Cisco Certification
5 10 (5.21%) CCNA
5 10 (5.21%) JNCIS
6 4 (2.08%) GISP
7 3 (1.56%) DV Cleared
8 1 (0.52%) A+ Certification
8 1 (0.52%) AWS Certification
8 1 (0.52%) CISA
8 1 (0.52%) CISM
8 1 (0.52%) CISSP
8 1 (0.52%) GIAC
8 1 (0.52%) ISACA
8 1 (0.52%) SANS
Quality Assurance & Compliance
1 5 (2.60%) GDPR
2 4 (2.08%) Sarbanes-Oxley
3 1 (0.52%) ISO/IEC 27001
System Software
1 21 (10.94%) Active Directory
2 11 (5.73%) VMware Infrastructure
3 9 (4.69%) Hyper-V
4 7 (3.65%) Virtual Desktop
5 1 (0.52%) Firmware
5 1 (0.52%) Virtual Machines
Systems Management
1 5 (2.60%) Ansible
1 5 (2.60%) Jamf Pro
1 5 (2.60%) Microsoft Intune
2 3 (1.56%) FortiGate
3 2 (1.04%) Kubernetes
3 2 (1.04%) SCCM
3 2 (1.04%) SCOM
3 2 (1.04%) SCOrch
3 2 (1.04%) SCSM
4 1 (0.52%) Nagios
Vendors
1 81 (42.19%) SAP
2 77 (40.10%) Salesforce
3 39 (20.31%) Microsoft
4 22 (11.46%) Cisco
5 17 (8.85%) Juniper
6 12 (6.25%) VMware
7 10 (5.21%) Meraki
8 7 (3.65%) Dell
8 7 (3.65%) McAfee
9 5 (2.60%) Barracuda Networks
9 5 (2.60%) Sophos
10 2 (1.04%) Fortinet
11 1 (0.52%) Apple
11 1 (0.52%) Aruba
11 1 (0.52%) CheckPoint
11 1 (0.52%) Infor
11 1 (0.52%) Palo Alto
11 1 (0.52%) SolarWinds
11 1 (0.52%) Tenable