2 of 2 Apprenticeship Service Delivery Jobs in the Midlands

Duties will include, but are not limited to: Provide 1st and 2nd line IT support to users across the Europe region, resolving incidents and service requests via Southco’s service desk ticketing system in line with agreed service levels Diagnose, troubleshoot, and resolve IT issues relating … Southco’s IT and security standards Maintain accurate ticket records and technical documentation, ensuring all actions, resolutions, and updates are clearly logged within the service management system Collaborate with global IT colleagues and third‐party suppliers to support service delivery, system upgrades, and routine maintenance activities Support ...

telephone and email enquiries in a timely, professional, and customer-focused manner, escalating more complex issues as necessary Assist with the planning, coordination, and delivery of projects, including supporting timelines, documentation, and tracking progress against key milestones Act as a point of contact for technicians working in the field … based teams Maintain and distribute communications to schools, ensuring information is accurate, clear, and issued in a timely manner, and updating stakeholders on relevant service changes, schedules, or project updates Support the maintenance and updating of records, databases, and systems to ensure information is accurate, current, and compliant with ...