eCommerce Support Administrator Apprentice
- Hiring Organisation
- EUROSTAR GLOBAL ELECTRONICS LTD
- Location
- Unit 4 Evolution, Hooters Hall Road, Lymedale Business Park, Newcastle-under-Lyme, Staffordshire, England, United Kingdom
- Employment Type
- Advanced Apprenticeship
- Salary
- £19,000 a year
provide professional, accurate and timely administrative support across eCommerce platforms, customer enquiries and purchasing activities, delivering a consistently positive customer experience through effective communication, efficient coordination and high-quality service. Role Customer & Platform Support: Respond promptly and professionally to customers via eCommerce platforms, email and phone … Handle customer returns and shipment queries, liaising with couriers and the Returns department Collaborate with Sales and Purchasing teams to resolve product-related queries Work with the Ebay Specialist to ensure timely customer replacements, refunds and credit notes Maintain positive platform feedback by delivering exceptional service and proactively ...