IT Apprentice
- Hiring Organisation
- KING'S COLLEGE LONDON BUSINESS LIMITED
- Location
- Quintdown Business Park, West Road, Quintrell Downs, Newquay, England, United Kingdom
- Employment Type
- Advanced Apprenticeship
- Salary
- £18,612 a year
postholder will handle frontline queries from various sources including: Email Self-service Telephone It is vital that the post holder has excellent troubleshooting, communication and customer service skills. The post holder will work closely with colleagues in King's as well as other key stakeholders and will use the Service … requests and incidents. This position requires a high percentage of First Contact Resolution, request fulfilment and problem-solving using various diagnostic tools. In addition, interpersonal skills are required to support customers and handle escalations in-line with King's Service Centre's policies and procedures. Training You will ...