4 of 4 Apprenticeship Customer Service Jobs in the North East

Our Customer Support Analyst Apprentice acts as a customer’s 1st point of contact, providing technical support to our clients for our bespoke transport management software, timely customer feedback, and supporting the roll-out of new software solutions across the Mandata Group. Role The ideal candidate will be experienced in delivering first-class support to customers and … team to quickly resolve queries. The responsibilities we’ll trust you with: Providing first contact technical and email support of our bespoke TMS software Follow agreed triage, incident, and service request procedures in accordance with service levels and prescribed standards Utilise Salesforce Service Cloud ticketing system while fulfilling service requirements Provide timely customer feedback Communicating … with customers regularly with regard to their incident/problem/change request Maintain a high-quality service to our customers Managing multiple cases at one time, ensuring case notes are up-to-date Diagnosing and resolving incidents using remote access tools and verbal instructions Installing software Providing timely and accurate customer feedback Following up with clients to More ❯

they offer innovative ICT solutions, hardware, and software tailored to the education sector. From IT help desks to on-site support and installations, they provide the right level of service to meet our customers needs. They are now looking for a passionate and dedicated IT enthusiast to join their growing team as an IT Apprentice. This apprenticeship is the … month drinks) Ongoing training and career development opportunities Desired Qualities, Skills and Knowledge: Passion for IT, problem-solving, and staying up to date with technology advancements. Strong communication and customer service skills. Experience with building PCs, hardware installations, and software deployment is beneficial. Ability to work independently and as part of a team. Required Grades - Maths 4/… time classes with our expert trainers and self-paced courses created by industry specialists. Expert:Microsoft 365 Fundamentals (MS-900 Microsoft 365 Fundamentals) Bespoke:Problem Solving & Innovation; IT Helpdesk Customer Service Fundamentals Next Steps: To apply, please submit your CV and a cover letter explaining your interest in the role and what you hope to gain from an More ❯

you for future growth, enabling you to enhance your expertise and achieve professional certifications like the Cisco CCNA. As part of your apprenticeship, you will rotate between the Network Service and Network Support teams every three months, gaining valuable exposure to both departments. We're looking for candidates who are eager to learn, dedicated to performing at their best … and willing to go above and beyond when needed. Excellent communication and customer service skills are essential, as the role involves interacting with customers both over the phone and in person. This is more than just a job; it's a stepping stone to a successful career in network services, offering a unique blend of learning opportunities and … hands-on experience. What you will be doing: Delivering customer connectivity solutions within agreed time frames. Building router configurations to the provided specifications. Troubleshooting connectivity incidents, working with customers and carriers to meet agreed SLAs. Troubleshooting WAN/LAN incidents to diagnose and rectify faults. Assisting engineers and consultants with a range of projects. Attending data centres/pops More ❯

supportive team where youll make a real impact from day one. Working closely with the IT team, youll help maintain smooth operation of systems and contribute to delivering excellent service to our customers. Full training and ongoing mentoring will be provided to help you develop your skills and confidence as you build a strong foundation for your IT career. … will be provided by your workplace mentor and from the team at Baltic Apprenticeships. Desired Qualities, Skills and Knowledge Keen interest in technology, IT systems, and problem-solving. Good customer service skills with a helpful and approachable attitude. Confident and clear communicator, both verbally and in writing. Willingness to learn new technologies and develop technical skills. Ability to More ❯