3 of 3 Apprenticeship Customer Service Jobs in the North East

Team, you will be providing expert technical support and ensuring incidents and requests are resolved in an efficient and professional manner in line with service level commitments. Role Providing a high level of customer service to customers via telephone, email, and the customer portal Gathering information … from customers regarding their incidents and recording accurately on the service management tool Prioritising incidents and requests, ensuring they are resolved within service level commitments and escalating them to 1st/2nd/3rd line when appropriate Various administration duties such as receiving, packing, and dispatching goods Resolving ...

code tools to streamline workflows, reduce manual tasks, and improve consistency. The role can exist within central teams or departments such as finance, HR, customer service, or IT, supporting the shift from manual processes to more efficient ways of working. This apprenticeship programme will provide you with everything ...

role provides administrative support to the Service Support, Administration and Accounts teams, helping ensure the smooth and efficient running of daily operations. The post holder will develop key business administration skills while working towards an apprenticeship qualification and delivering high standards of customer service. Role Develop skills … provide effective and efficient administration support to the team to help the Service Support, Admin & Accounts teams operate. Establish good working relationships with a range of internal and external colleagues and partners. To demonstrate a commitment to developing personal skills in accordance with the apprentice framework. To meet deadlines ...