5 of 5 Apprenticeship Customer Service Jobs in the North East

Our Customer Support Analyst Apprentice acts as a customer’s 1st point of contact, providing technical support to our clients for our bespoke transport management software, timely customer feedback, and supporting the roll-out of new software solutions across the Mandata Group. Role The ideal candidate will be experienced in delivering first-class support to customers and … team to quickly resolve queries. The responsibilities we’ll trust you with... Providing first contact technical and email support of our bespoke TMS software Follow agreed triage, incident, and service request procedures in accordance with service levels and prescribed standards Utilise Salesforce Service Cloud ticketing system while fulfilling service requirements Provide timely customer feedback Communicating … with customers regularly with regard to their incident/problem/change request Maintain a high-quality service to our customers Managing multiple cases at one time, ensuring case notes are up-to-date Diagnosing and resolving incidents using remote access tools and verbal instructions Installing software Providing timely and accurate customer feedback Following up with clients to More ❯

Do you have a passion for helping customers? Do you take pride in delivering exceptional service? Are you eager to build a rewarding career in customer support? If so, the Customer Support Apprentice role at Sage could be the perfect opportunity for you! Role Speaking to our customers to deliver a structured solution with confidence. Demonstrate and … deliver exceptional problem solving and trouble shooting skills. Ability to ask the right questions to gain an understanding of the customer's business. Generate leads for our sales department by recommending alternative product/services that could save the customer money and time. Think on your feet and quickly research to find an answer for the customer query. Training Potential permanent position upon successful completion of the apprenticeship. Apprenticeship Standard Customer service practitioner (level 2) Training Provider MIDDLESBROUGH COLLEGE Working Week Monday - Friday Hours to be confirmed Hybrid Working Expected Duration 1 Year Positions Available 10 Closing Date Monday, 1st September 2025 Start Date Monday, 6th October 2025 Desired Skills Communication skills IT skills More ❯

online and offline campaigns. Stakeholder Communication: Communicating with internal teams, partners (e.g., Sage), and clients (for case studies). General Administration & Support: Performing general admin tasks in the CRM, customer service duties, and event coordination. Full training and support will be provided by your workplace mentor and from the Baltic team. Salary, Hours & Benefits: Salary … includes: Industry-recognized training with an external learning provider. A dedicated mentor within the Zynk team. Study time built into your work schedule. Hands-on experience with real-world customer projects and platforms. Your Training with Baltic: This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an More ❯

We are looking for a keen individual who is passionate about delivering a tailored customer service approach to help provide our customers with the best possible outcome for their circumstances. You will be dealing with general enquiries such as taking payments and advising customers of missing payments as well as other duties. Role Taking inbound calls from customers … Providing technical support for our telecommunications and online advertising customers Raising faults and internal work tickets Liaising both internally with different departments and externally through partner companies to resolve customer queries Carrying out any other ad hoc administration duties where necessary Training Level 3 Business Administrator Apprenticeship Standard which includes: Level 2 Functional Skills in maths and English (if … Year 6 Months Positions Available 1 Closing Date Saturday, 20th September 2025 Start Date Monday, 29th September 2025 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Team working Initiative Qualifications English GCSE, grade 4 (Desired) Maths GCSE, grade 4 (Desired) About the Employer UNITEL DIRECT LIMITED Unitel Direct Limited is More ❯

admin apprentice to join our team. The role requires a switched-on individual who is self-motivated and highly organised. Attention to detail, a high level of accuracy, fantastic customer service and communication skills are very important to be a success in this role. Role Primary Responsibilities. Processing data in the Document Management and Referral Management sections of … Year 6 Months Positions Available 1 Closing Date Friday, 5th September 2025 Start Date Monday, 15th September 2025 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Administrative skills Number skills Analytical skills Logical Team working Initiative Non judgemental Patience Qualifications English GCSE, grade 4 (Essential) Maths GCSE, grade 4 (Essential More ❯