2 of 2 Apprenticeship Customer Service Jobs in the North East

Team, you will be providing expert technical support and ensuring incidents and requests are resolved in an efficient and professional manner in line with service level commitments. Role Providing a high level of customer service to customers via telephone, email, and the customer portal Gathering information … from customers regarding their incidents and recording accurately on the service management tool Prioritising incidents and requests, ensuring they are resolved within service level commitments and escalating them to 1st/2nd/3rd line when appropriate Various administration duties such as receiving, packing, and dispatching goods Resolving ...

updating operating systems and business applications. Maintain accurate technical records and documentation. Escalate complex technical issues to senior engineers where necessary. Deliver excellent customer service and communicate clearly with users of all technical levels. Training Why choose our Azure Cloud Support Specialist apprenticeship? The new Microsoft Azure Cloud ...