1 of 1 Apprenticeship Salesforce Service Cloud Jobs in the North East

The responsibilities we’ll trust you with... Providing first contact technical and email support of our bespoke TMS software Follow agreed triage, incident, and service request procedures in accordance with service levels and prescribed standards Utilise Salesforce Service Cloud ticketing system while fulfilling service requirements Provide timely customer feedback Communicating with customers regularly with regards to their incident/problem/change request Maintain a high-quality service to our customers Managing multiple cases at one time, ensuring case notes are up to date Diagnosing and resolving incidents using remote access tools … more complex cases to 1st Line Technical Support, with full and detailed notes Knowledge and expertise that matter most for this role Training Customer Service Specialist Level 3. Training and support will be provided by our specialist Apprenticeship training provider, Smart Training & Recruitment. Work their way up the Support More ❯