2 of 2 Apprenticeship Support Technician Jobs in the North East

medium-sized businesses across the North East. The apprentice will work as part of a managed service provider (MSP) delivering first-line technical support, assisting users with day-to-day IT issues including Microsoft 365, Windows devices, networking, security, and telecoms. Role Logging, categorising, and prioritising support tickets … system Providing first-line remote support for Windows PCs and laptops Supporting Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) Assisting with password resets, account setup, and user onboarding Device builds and configuration (Windows, Intune enrolment) Basic troubleshooting of printers, connectivity, and Wi-Fi issues Assisting with antivirus and endpoint security ...

ensure live data is always available Analyse patterns and trends in sales, estimating, engineering, and operations to highlight opportunities for efficiency and improvement Support the creation of a central data model that links multiple systems, helping Sotech build a “single source of truth” for reporting Assist with data governance … understand what insights they need - translating questions into meaningful visual analytics Use Power Query and Excel to transform raw data into structured, actionable information Support business planning by contributing data for forecasting, KPIs, and performance analysis Document data processes and insight frameworks for future scalability Systems & IT Support ...