Suite 3A, Keswick Hall, Norwich, England Hybrid/Remote Options
PRIMARY CARE IT LTD
clients with our digital products and learning all aspects of customer support. An average day may include: Responding to customer queries via phone or email Updating and maintaining our CRM system Assisting with customer onboarding and training Supporting the wider team with admin and service tasks Training You’ll complete a Level 3 Customer Service Specialist Apprenticeship through a mix More ❯
or booking installs as per suitable date and time Decide whether the software or hardware services needs adapting to meet the client’s needs Creating sales quotations Manage sales CRM with client details and quotations Produce statements of requirements Follow-up with client for install availability Coordinating with clients and engineers to run installations smoothly Coordinating with supplier for availability More ❯
of administrative processes, ensuring smooth communication and document control Assist in preparing reports, presentations, and meeting notes as required Data Management & Technical Administration: Maintain and update databases, spreadsheets, and CRM systems with a high degree of accuracy Research, source, and verify information from suppliers, partners, and external contacts Collate, organise, and upload documentation into internal systems and shared drives Manage More ❯
and advice on EPOS systems and related products Support the sales team with lead generation, follow-ups, and preparing sales proposals Maintain accurate records of customer interactions in the CRM system Keep up to date with product knowledge, software updates, and industry trends Handle customer enquiries (phone, email, or in person) and escalate complex issues to senior colleagues where necessary More ❯
34 Queensbrook, Technology Exchange, Bolton, England
DIGICOMM 360 LIMITED
details of the person calling, the fault being reported and understand the priority Efficient method of relaying the information to the support team and or creating a case in CRM for the operations team to act upon Training Data Technician Level 3 (A level) Apprenticeship Standard Progression opportunities available upon successful completion of the apprenticeship Apprenticeship Standard Data technician (level More ❯
