First Line IT Engineer Apprentice (Creative Networks)
- Hiring Organisation
- CREATIVE NETWORKS LTD
- Location
- Moss Bridge House, Moss Bridge Road, Rochdale, England, United Kingdom
- Employment Type
- Advanced Apprenticeship
- Salary
- £17,000 a year
Desktop support (remember you are the voice of our company, and the first interaction point with our clients). Role As a First Line IT Engineer you will: Provide fist line IT support Monitor Network & Server infrastructure Taking phone calls on the service desk, handling service portal … tickets and emails Providing remote and on – site IT support where required Responding to system failures in a timely manner Creating and maintaining procedures for new and existing processes Troubleshooting customer technical faults and driving fault resolution Being able to look for solutions when hitting obstacles before escalating Maintaining ...