10 of 10 Apprenticeship IT Support Jobs in the North West

The IT Support Executive's key role is to support the IT Support Client Base, ensuring their queries/issues are resolved in a timely manner and to carry out the day-to-day monitoring of in-house and client equipment, both physical and cloud-stored. Role Achieve KPI’s given within your role where … project management, web demonstrations and training Actioning and resolving faults, liaising with the necessary clients and colleagues, and documenting via cases Escalate complex issues/faults to the Senior IT Support Executive Providing customer support and training via web demonstration, telephone and customer visits To maintain the best professional relationship with our customers Provide assistance to other … Communications Technician Level 3. Training will take place online via weekly lessons through Velocity Academy. The apprentice will also have monthly scheduled coaching calls. Working full-time on the IT support desk. Apprenticeship Standard Information communications technician (level 3) Training Provider VELOCITY 1st LIMITED Working Week Monday to Friday. Working hours 09:00 - 17:00. Expected Duration More ❯

Trainee IT Support Manchester Are you looking to kickstart your career in IT? Join our IT Technician traineeship today. We can offer a home based opportunity that leads to a rewarding job with an annual salary between £18,000-£25,000 per annum. We back our confidence in your job placement with a guaranteed offer for … everyone who completes our IT Traineeship. Trainee IT Support - Requirements No prerequisites are needed; we welcome anyone passionate about beginning a career as an IT Technician. Trainee IT Support - Responsibilities: Troubleshoot hardware and software issues. Install and configure computer systems and applications. Provide technical support to end-users. Maintain and update IT equipment and peripherals. Monitor system performance and security. Implement backup and recovery procedures. Conduct routine maintenance tasks. Assist with network troubleshooting and administration. Document and track support tickets and resolutions. Step 1 Online study with 24/7 support from one of our experienced mentors Step 2 CV workshop followed by job interview with one of our More ❯

Your primary role as an IT Support Apprentice is to deliver excellent technical on-site support with outstanding customer service to all users across the business. Role Deliver excellent customer and technology services via the Service Desk channels Use service monitoring tools to aid problem solving and service delivery Use automation where possible to support the … automatic resolution or mitigation of issues Support, develop and co-ordinate the effective functioning of business applications Contribute to the planning of application scalability, configuration changes and releases Providing virtual support for staff working remotely as well as on-site. Interact with internal teams and 3rd party vendors as appropriate as part of the supply/delivery/… support chain Handle escalated Service Desk tickets, incident management and service requests as appropriate Contribute to and resolve escalated customer, supplier, and vendor issues Develop and demonstrate an understanding of customer and business needs Participate and assist in driving the knowledge management process Participate in IT related projects Assist with the creation, distribution, and analysis of operational, business More ❯

Your primary role as an IT Support Apprentice is to deliver excellent technical on-site support with outstanding customer service to all users across the business. Role Deliver excellent customer and technology services via the service desk channels Use service monitoring tools to aid problem-solving and service delivery Use automation where possible to support the … automatic resolution or mitigation of issues Support, develop and coordinate the effective functioning of business applications Contribute to the planning of application scalability, configuration changes and releases Providing virtual support for staff working remotely as well as on-site. Interact with internal teams and 3rd party vendors as appropriate as part of the supply/delivery/support … and resolve escalated customer, supplier, and vendor issues Develop and demonstrate an understanding of customer and business needs Participate and assist in driving the knowledge management process Participate in IT-related projects Assist with the creation, distribution, and analysis of operational, business and financial reporting Contribute to the production of IT support documentation as part of the More ❯

As an IT Support Apprentice, you’ll play a key role in supporting our staff, engineers, and customers both on-site and remotely. Every day will bring new challenges as you develop your skills across IT and networking systems. Role Providing 1st & 2nd line support to staff and customers across IT and security systems. Keeping … keep our 5,000+ devices connected and secure. Looking after our VOIP system and CCTV video management systems. Teaming up with external suppliers to get the right kit and support in place. Pitching in with general admin tasks when needed. Training Why choose our Azure Cloud Support Specialist apprenticeship? The new Microsoft Azure Cloud Support Specialist Level … programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation. This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities. QA’s Azure More ❯

The 1st Line IT Support Technician serves as the initial point of contact for clients, providing technical assistance and resolving basic IT issues. This role is critical for maintaining smooth IT operations and ensuring customer satisfaction. Role Key Responsibilities: Helpdesk Support: Handle incoming tickets via phone and email, providing effective solutions to customer issues. Escalate … unresolved issues to Tier 2 support when necessary. Monitoring & Maintenance: Monitor cloud and onsite backups, ensuring successful completion and resolving errors. Oversee RMM (Remote Monitoring and Management) tools to confirm patch installations and troubleshoot failures. Check SentinelOne EDR for threats and escalate any alerts. System Administration: Basic troubleshooting of Windows OS and Microsoft 365 products. Assist with Active Directory … tasks such as user account setup and password resets. Customer Interaction: Deliver professional and courteous support at all times. Communicate clearly and effectively, both verbally and in writing. Skills & Qualifications: Proficiency in Windows and Microsoft 365. Knowledge of Microsoft Server and Active Directory. Logical problem-solving approach and ability to work independently or as part of a team. Strong More ❯

Service Provider and be part of our growth journey and success story. At Seriun, we’re looking for a passionate individual looking to start or progress their career in IT as an IT Support Engineer Apprentice. Role Provide technical support to customers both internal and external through a range of communication channels Communicate with all levels … ICT problems/faults using the required troubleshooting methodology and tools Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras. Support the roll out of upgrades or new systems or applications Apply the appropriate security policies to ICT tasks in line with organisational requirements Undertake the relevant processes with the … professional development Training Your apprenticeship programme is with Keibra. Keibra deliver training onsite at our own premises in Burnley (BB11 5UB), with some sessions provided remotely as and when it is more suitable. The scenario based, face-to-face, practical training sessions means you can put your new skills into practice within a professional working environment and develop the More ❯

Are you passionate about technology and eager to play a crucial role in keeping complex systems running smoothly? Join us as an IT Support Apprentice and help power the information and communication technology that drives Amazon’s operations. Role As an IT Support Apprentice, you’ll work with innovative technology to ensure our business runs efficiently … by executing technical procedures and providing high-quality first and second-line support. You’ll resolve hardware, operating system, and software issues while supporting the IT and telecommunications infrastructure that keeps our fulfilment network connected. You’ll be based in one of our UK Fulfilment Centres, where millions of products are processed and shipped to customers worldwide. These are … fast-paced, highly energised environments - perfect for those who thrive on learning, problem-solving, and making a real impact. Working alongside experienced IT professionals, you’ll gain practical experience across a range of systems while building your technical knowledge through the Level 3 Information Communications Technician Apprenticeship. What You’ll Do: Provide first and second-line technical support More ❯

Are you passionate about technology and eager to play a crucial role in keeping complex systems running smoothly? Join us as an IT Support Apprentice and help power the information and communication technology that drives Amazon’s operations. Role As an IT Support Apprentice, you’ll work with innovative technology to ensure our business runs efficiently … by executing technical procedures and providing high-quality first and second-line support. You’ll resolve hardware, operating system, and software issues while supporting the IT and telecommunications infrastructure that keeps our fulfilment network connected. You’ll be based in one of our UK Fulfilment Centres, where millions of products are processed and shipped to customers worldwide. These are … fast-paced, highly energised environments - perfect for those who thrive on learning, problem-solving, and making a real impact. Working alongside experienced IT professionals, you’ll gain practical experience across a range of systems while building your technical knowledge through the Level 3 Information Communications Technician Apprenticeship. What You’ll Do Provide first and second-line technical support More ❯

We're looking for somebody to join our small team of IT engineers/hardware salespeople based at our Wallasey Village store and workshops. You will ideally be experienced (or self-taught) or somebody with a natural aptitude towards all things IT. We offer full on and off-site training to the right individual. Role The role will entail … offer a mobile service covering Wirral and Ellesmere Port and a shop-based service from our Leasowe Road store and workshops in Wallasey Village. We also offer a 'Remote Support Desk' facility from our Leasowe Road premises. As well as repairs and support, we retail PC’s, laptops, accessories, ink and peripherals. We have over 30 years experience More ❯